Job Type
Full-time
Description
Who We Are
Guided by our Core Values, deepwatch is securing the digital economy by tenaciously protecting enterprise networks - everywhere, everyday. Our team, many of the most technically astute minds in cybersecurity, serves an impressive list of Fortune 500/Global 2000 companies. Our success is driven by our unique IP, Cloud SecOps platform and strategic partnerships with industry leading technology vendors. deepwatch is:

• CISO Choice Awards: MSSP Winner 2020
• Great Place to Work® Certified 2020
• Goldman Sachs portfolio company: $53m Series B investment 2020
• Splunk Partner: #1 Volume MDR/MSSP - Splunk Managed SIEM
• Forrester: Top 10 MDR

What We Do
deepwatch's innovative cloud platform and borderless SOC extends our customers' cybersecurity teams and proactively protects their brand, reputation and digital assets. Our powerful analytics platform analyzes billions of events each month and is trusted by hundreds of leading global organizations to provide 24/7/365 managed security services. We have developed some of the coolest, most innovative IP in the industry and we're expanding our platform by investing extensively in research and development.
What We Offer
Wellness

• Choice of medical, dental and vision plans with deepwatch paying 100% of premium for HDHP medical and dental along with a very generous portion for dependents
• FSA (Medical and Dependent) and HSA with employer contribution
• Company paid Life Insurance, Short Term Disability and Long Term Disability
• Generous Paid Time Off, 8 company holidays, 2 floating holidays
• Wellness Programs
• Remote Workforce

Financial

• Stock Options: All full time employees are awarded stock options
• 401k with company match
• Generous mobile phone and home internet allowance
• Referral Bonus and recognition programs for exhibiting our Core Values

Professional development

• Mentoring Program
• Limitless career progression and commitment to promoting from within
• Up to $6K annually per employee for Professional Development

Giving Back

• Company-wide initiatives, such as supporting https://www.stemforher.org/
• Paid time off for Community Service
• Voting Leave

Social

• Employee Affinity Groups: Supportive internal networks like Women of deepwatch
• dw Swagger: annual credit to the deepwatch Swag Store to show your dw pride
• Having a blast! Monthly All Hands and Ask Me Anything calls, interactive wellness programs, social events, cross functional initiatives, annual Company Kick Off event, and department offsite meetings to name a few

Product Manager
deepwatch is disrupting the Managed Security Services market with our "World Class" customer satisfaction. Our Product Manager builds upon current momentum and matures our offerings, marketing, and processes to continue accelerating our business.
deepwatch's Product Manager works with our Sales, Marketing, and Delivery teams to mature all aspects of our Managed Security Services. Specifically, they work to formalize and standardize our offerings across all existing and future customers, refine existing marketing collateral, vendor partnerships, and sales processes to create force-multipliers across all aspects of deepwatch Managed Security Services. Additionally, the Product Manager establishes our Customer Advisory Board to solicit feedback from existing customers and translate this feedback into strategic initiatives. Finally, our Product Manager works with the sales team in a pre-sales capacity, serving as a Subject-Matter Expert (SME) to acquire new business.
Position Responsibilities

• Primary responsibility for the maturation of all deepwatch offerings, including requirements gathering, prioritization, development, implementation, and evangelism.
• Develop and maintain a formalized deepwatch Product Roadmap that includes firm timelines for dissemination to current and prospective customers as well as internal personnel.
• Standardize current deepwatch offerings across existing and future customers. Specifically standardizing features, use-cases, onboarding, reporting, dashboards, runbooks, KPIs, and customer communications.
• Participate in the development of strategic marketing initiatives and run point on executing them.
• Pre-sales activities including prospective customer meetings, demos, scoping, and proposal development.
• Participate in the maturation of deepwatch's demo environments, including working with vendors to include their solutions in our demos, as well as developing demo use-cases for specific prospective customer evaluation.
• Conduct internal and external trainings on deepwatch offerings to educate both prospective customers and Channel Partner sales team.
• Maintain and mature deepwatch's Net Promoter Score (NPS) customer satisfaction program.
• Establish and run deepwatch's Customer Advisory Board, soliciting feedback to proactively identify issues and influence the deepwatch Product Roadmap.
• Embody deepwatch's Core Values at all times.
• Develop excellent working relationships within our company and with our partners, ensuring that our reputation is upheld at all times.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
Required Experience, Skills and Knowledge

• Qualified candidates possess proven experience across product development, marketing, and presales functions
• Applicants must also possess excellent presentation skills with the ability to persuasively present deepwatch's offerings, as well as exceptional interpersonal skills to work with multiple internal teams
• Ability to pass a pre-employment background and drug screen in accordance with applicable laws

Preferred Experience, Skills and Knowledge

• MBA
• Managed Security Services (cybersecurity operations and incident management) experience

Colorado Candidates:
Minimum salary of one hundred twelve thousand dollars + stock options + benefits. Actual compensation may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level.
*Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when working remotely from the state of Colorado.
Equal Opportunity Employer
deepwatch is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, marital status, sexual orientation, gender identity, genetic information, protected veteran status, or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.