Product Manager, Commerce at Adobe

| Austin, TX
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Our Company
Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The challenge
The Adobe Commerce Product Management organization is looking for a product manager to join their Merchant Success team. This product manager will help ensure Product friction points are diminished, value is realized, and that our merchants ultimately renew. They'll sit at the crossroads of Product, Operations, Strategy, and Customer Success working with engineers to senior business leaders to get results.
What you'll do
  • Define and measure critical metrics paramount to customer success such as NPS and renewal rate
  • Perform qualitative and quantitative market research to develop a deep understanding of the Adobe business, customer, and partner needs; use this knowledge to prioritize your roadmap with consensus from executive leadership
  • Consolidate customer feedback, develop a POV on customer friction point "trends" and communicate those as requirements directly back into the Product and Engineering organization
  • Act as the "Voice of the customer" internally
  • Ability to define and execute programmatic approaches to risk drivers that scale globally
  • Communicate, collaborate, and influence senior cross-functional leaders across the business
  • Develop and present high-quality presentations / documents that communicate various aspects of our retention strategy, analysis / research, and progress to date

How you'll succeed
We are looking for candidate is comfortable with ambiguity and can readily adapt to shifting priorities. You have a passion for finding opportunities for improvement, is analytical in nature, has a track record of building compelling stories with data, and thrives in a fast-paced environment prioritizing multiple projects at once. This person is looking to get an in-depth understanding of all the functions across the Commerce organization and is motivated by working on high-impact projects.
  • 2- 4 years of product management, product marketing, and/or a senior customer success role
  • Highly analytical w/ experience building and maintaining dashboards
  • Experience with driving product adoption and measuring Key Performance Indicators
  • Experience with market research & customer interviewing techniques
  • Experience with product development following Agile practices, crafting high quality user stories inclusive of robust acceptance criteria
  • Creative problem solver, critical thinker, and quick learner, with strong problem-solving skills and an ability to work with considerable ambiguity
  • Results-motivated self-starter; relentlessly inventive and creative
  • Ability to lead multiple projects in a dynamic environment and adapt to evolving business initiatives all while delivering measurable results
  • Tremendous attention to detail and organized
  • Ability to influence cross-functional teams and work towards winning outcomes
  • Strong communication and social skills that allow you to work optimally with everyone from engineers to sales / marketing to customers
  • A proven understanding of Project Management and Process Improvement.
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Technology we use

  • Engineering
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    • OpenSSLLibraries
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An Insider's view of Adobe

What are some social events your company does?

We take pride in our culture, and we have a variety of active employee organizations built into the fabric of our site. I personally lead the AdobeProud group for the Austin site, which is the local chapter of our global LGBTQ+ organization. We ensure there are chances all through the year to celebrate Pride, connect, and have fun.

Carissa

Engineering Program Manager, Product Operations

What's the biggest problem your team is solving?

We are working on a greenfield project that is pushing each of us to learn numerous new systems and technologies Whether it's a new Cloud product, CI/CD system or Testing Framework, we tackle them head-on. Thankfully we have a team of brilliant people working together to build something amazing!

John

Software Developer Engineer, Digital Experience

How does the company support your career growth?

My Adobe journey began with little experience and lots of drive. I was recruited through the Adobe Digital Academy Program, and I attribute my success to being placed on inclusive teams where each member offered mentorship. Being supported has allowed my work product to exceed expectations and has been instrumental in my overall career growth.

Ursula

Engineering Program Manager, Customer Engineering

What are Adobe Perks + Benefits

Adobe Benefits Overview

Your happiness inside and outside our walls matters to us. That's why we offer comprehensive benefit plans that make your life easier.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for primary and non-primary caregivers.
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Sabbatical
Employees with five years at Adobe under their belt can take a four-week sabbatical. Ten-year veterans get a five-week sabbatical. And every five years after accrues a six-week sabbatical.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Adobe offers employees professional development opportunities like annual individual budget for training, on-site training courses, and the ability to attend job related conferences and seminars.
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

The Austin office even offers free breakfast every Wednesday - and who doesn't love breakfast tacos? Also, we cover access to some of Austin's nearby gyms and workout studios!

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