Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
ITSM Outbound Product Manager
Remote, USA
Job Title: ITSM Outbound Product Manager
Location: Remote, USA.
Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
Are you passionate about product management and relentless when it comes to delivering great outcomes for your customers? Do you sweat the details and thrive in a fast-paced, innovative environment? Named as the world's most innovative company in 2018 by Forbes , ServiceNow is transforming the world of work via our digital workflows and enterprise cloud platform. We are looking for an experienced Product Manager to join our Product and Service management team to focus on IT Service management.
This is an opportunity to shape the features and experiences that make up our next-generation IT and mobile experiences. Your technical acumen, customer empathy and strong experience in the ServiceNow platform along with expertise in technology will help you thrive as an individual contributor as you work closely with sales teams, solution consulting teams, engineering teams with a specific focus on the ServiceNow functionality to help our customers drive deeper engagement with their environment.
What you get to do in this role:

• Work closely with our sales team and customers to enable and evangelize our strategy and bring back ideas to the roadmap discussions.

• Provide awareness and context to the Field Sellers ahead of live pitch in Services Seller meetings

• Be the voice of the customer when evaluating day-to-day development decisions
• Collaborate with Product Marketing to produce go-to-market materials
• Engage with customers directly to lead adoption and success stories on leveraging ServiceNow Products
• Build relationships with stakeholders and support them through adopter programs and more to understand their pain-points and vision of issues in the field with product
• Work closely with product managers to provide them with insight from the field and customer use-cases to influence product roadmap.
• Evaluate segment, market and opportunities with sales teams to drive automation, product usability on released product and in market evengilizing using multiple tools such as sharepoint, Office products.
• Knowledge and experience on Microsoft centric products(MS teams, Office 365, Azure etc).
• Evaluate which upcoming applications and features are the most relevant to customers to clearly define uses cases and problems that these applications and features solve.
• Adapt and learn quickly from training, Support and Professional Services to assure smooth uptake of new product features

Qualifications
Qualifications

• 7+ years experience as a Product Manager, Product Owner, Consultant or Product Analyst in a commercial software product company
• Some experience in a B2B client facing role utilizing the ServiceNow platform to bring success to client base.
• Detailed knowledge of IT Service Management, Microsoft products as well as management processes and practice.
• The ability to learn new technical concepts quickly
• The ability to make trade-off decisions between possible and desirable, which requires a good sense of what is technically feasible
• Be comfortable and thrive presenting to large audiences as well as be able to go-deep 1:1 with customers.
• Think strategically, learn fast and communicate with impact.
• Comfortable delivering product presentations to large audiences
• Must enjoy working in a highly collaborative environment

Preferred Qualifications:

• Experience as a Product Manager on enterprise Platform as a Service or Software as a Service offerings
• Partnership and Partner ecosystem experience
• Third party technology integration experience

Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
Work Personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.