Job Description JPMorgan is seeking a highly effective and innovative Digital Product Manager to lead a team that focuses on the Connect digital channel.
Key responsibilities include:

• Determine product strategy and vision for products covered with eye towards innovative concepts and solutions
• Manage the team that executes on the digital strategy via roadmap ownership, agile product development and design thinking to build market differentiating capabilities across various time horizons
• Work with the team to evolve the CB persona experience required through CB stakeholders, data, direct client feedback, usability studies, pilot studies etc.
• Drive product reviews, strategy sessions with leadership, performance assessments, financial forecasting, and data-based decision-making to manage the evolution of the roadmap
• Refine and iterate the product roadmap based on business objectives, customer research, competitive dynamics, and analytics to drive prioritization of product initiatives
• Define KPIs and measure success based on these data points that best reflect digital engagement with the product
• Assess customer and banker needs and "pain points" to build prototypes to validate solution-based approaches
• Mange the development and maintenance of appropriate controls, client issues, emerging risks, and governance
• Develop and maintain strong working relationships within the Commercial Bank and across other lines of business
• Stay abreast of competitiveness in the market and use trends in product ideation and planning
• Represent CB Digital as it relates to the Commercial Bank experience in various senior forums, thought leadership and market facing sessions
• Manage a team with meaningful accountability and mentorship

Qualifications:

• 10+ years of experience in digital products with experience in financial services preferred
• 10+ years of team management and leadership experience
• Knowledge of digital products, Wholesale Payments products, and UX design work
• Healthy balance of intellectual curiosity, common sense, and execution rigor
• Demonstrated ability to operate at a senior level in a collaborative way, within a multi-disciplined team as well as influence and collaborate with stakeholders with diverse points of view
• Driven by client empathy with customer centric problem solving
• Critical thinker and consultative problem solver with a strong bias towards action
• Proven track record of successfully moving complex bodies of work from concept to launch
• Passionate about designing best-in-class digital experiences
• Positive, team oriented and collaborative nature
• Bachelor's degree required; MS or MBA preferred

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Full vaccination is a requirement for this role for new hires joining JPMorgan Chase. Additional requirements include sharing information including your vaccine card in the firm's vaccine record tool and may include mask wearing and social distancing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Note: The requirement to be fully vaccinated to be hired for this role does not apply to roles with a work location in Arkansas, Florida, Iowa, Montana, and Tennessee. For applicants to these roles, JPMorgan Chase will consider all qualified applicants regardless of vaccination status, due to state and local laws.
Equal Opportunity Employer/Disability/Veterans
About the Team Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.