Digital Product Director - UHC Member Connect - Minnetonka, MN at Optum (Minneapolis, MN)

| Minneapolis–Saint Paul, MN
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Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
This is a critical role within Optum's product management organization, with purview and responsibilities covering product priorities in the UHC member digital communication channel and serving E&I and M&R. You will have overall accountability and responsibility for the product strategy and execution as well as the outcomes it produces. In this role, you will work with internal stakeholders, including product managers, experience and designers and engineers. You'll collaborate with internal leaders and UHC business leaders.
As product director you will be responsible to build and maintain the team's success from a cultural standpoint. You will be accountable for building and maintaining relationships with your UHC business partners to improve communications, collaboration, and coordination to realize UHC business goals.
Primary Responsibilities:
  • Drive the product roadmap and accountable for business outcomes
  • Lead a team of product managers as well as mentor product managers within the organization
  • Build collaborative relationship with UHC business partners including Sales, Marketing, Business Operations, Product, Clinical Services, Shared Services
  • Define the vision, goals and benefits and then track KPI's to measure success/outcome
  • Develop and execute on the product strategy and roadmap
  • Work closely with the leads/peers across Optum analytics product strategy, product development, product operations, and drive go-to-market priorities
  • Engage and collaborate with project sponsors to jointly define emerging projects and shepherd them through the Digital development process
  • Work with stakeholders to build a process to identify new product features that will impact digital with the goal of capturing requirements for digital products
  • Work closely with experience design, operations, marketing, and delivery partners to ensure effective "team-of-teams" execution
  • Represent Optum Digital for internal partner or external client presentations as needed
  • Work with BAs and PMs to manage all commitments made through requirements, planning, and delivery

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • 8+ years of experience working in the digital space
  • 2+ years of demonstrated portfolio of user-centric digital experiences with proven, positive impacts to engagement and KPIs
  • Experience in digital product management (iPerceptions/ForeSee + years)
  • Experience working with clients (managing expectations, managing delivery dates)
  • Experience working in a matrixed environment
  • Experience working with multi-disciplinary teams comprising product managers, project managers, marketers, and engineering
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifcations:
  • Sales or product marketing experience for commercial segments in health insurance
  • Experience building partnership and influencing at an executive level
  • Knowledge of and experience in the US healthcare markets
  • Knowledge of commercial customers and customer needs in the segments
  • Deep understanding of market trends and developments in commercial segments (Individual, Small Group, and Large Group)
  • Solid understanding of market-leading practices, competitive intelligence, and cutting-edge innovation in the market
  • Jira/VersionOne/Aha!
  • Adobe Analytics Tracking & Reporting
  • iPerceptions/ForeSee
  • Splunk & API Performance Tracking
  • User monitoring/video Tools
  • Testing Methodologies and Tools
  • Digital Commerce Products
  • Digital Registration and Adoption Products
  • Digital Content Personalization Products
  • Digital Preference Management Products
  • Knowledge of current digital web and application standards
  • Solid ability to absorb and make sense of large amounts of data, information and perspectives to direct decision making
  • Ability to turn complicated inputs into a clear, communicable vision that delivers user/member and clear business value
  • Results-oriented individual with strong influencing, problem solving and negotiation skills
  • Outstanding communication skills for all audience types including executives

Leader Attributes:
  • Innovative
  • Analytical thinker
  • Execution-driven
  • Strategic
  • Operationally focused
  • Strong judgment
  • Navigate complex organizations

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment
Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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An Insider's view of Optum

How would you describe the company’s work-life balance?

Many companies have a standard 8-hour day, but we don’t. Optum is a global company, so we recognize that working hours are different for everyone depending on their situation. Optum has implemented flexible working policies that allow employees to work from home in addition to the traditional office setting with virtual tools to support everyone.

Rachel

Chief of Staff

What projects are you most excited about?

My teams work on Digital Benefits where our mission is to deliver benefit clarity, cost transparency, and guidance towards increasing healthy outcomes for our members! One exciting project that we just finished was the Mental Health Hub, where we worked to spotlight member's mental health benefits offered by their United Healthcare health plans.

Tim

Senior Software Engineering Manager

How does the company support your career growth?

At Optum the ideal of helping people live healthier lives transcends the healthcare industry and applies to our employee experience. Through meaningful mentorships and participation in holistic leadership development programs, I have been empowered to show up as the best version of my authentic self at home and at work to pursue my life’s purpose.

Kat

Technology Product Director

How does the company support your career growth?

I started with the company 12 years ago and have been promoted 5 times. As an analyst, I provided leaders with meaningful analytics needed for decision-making. Now as a Director, I’m the one making the decisions. I’m responsible for creating effective business strategy, executing tactical plans, and helping drive patent culture transformation.

Komal

Director, UHG Invention Program

What are Optum Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Parking
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Online course subscriptions available

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