Client Experience Systems Product Strategy Manager 

About Stitch Fix

Stitch Fix is redefining retail shopping using a unique blend of art and science to deliver a deeply personalized service to our customers. This novel juxtaposition—at once analytic and artistic, technical and adventurous—attracts an extraordinary collection of talented people who are both thinkers and doers. Our diverse workforce has catalyzed enormous company growth in terms of customer satisfaction and service efficacy. We’d love for you to help us carry on the trend!

About the Role

The Client Experience (CX) Strategy and Business Operations team is responsible for enabling our agent teams to deliver best-in-class service to our clients, as well as improving the overall effectiveness of the global CX operation.  As the CX Systems Product Strategy Manager, you are responsible for defining and driving our product and systems strategy focused on improving our internal agent tools as well as the overall client experience. You will lead a team of high-performing individual contributors and people managers who are focused on supporting major client facing launches as well as CX optimization initiatives. Finally, you will partner with the larger Strategy and Business Operations team, CX Operations, IT, Design, as well as engineering teams throughout the company to assess agent and client needs, prioritize high-ROI initiatives, and deliver new and enhanced features that ensure a more delightful experience. 

You’re excited about this role because you will…  

• Develop and execute the strategic vision for our global CX products and champion processes that accelerate our systems development to further support our company’s goals and objectives.
• Own the development of our long term product roadmap, partnering closely with cross-functional teams such as Engineering, IT, and Design to drive stakeholder alignment of priorities. 
• Drive organizational impact: build business cases for high impact product and process changes to improve the client and agent experience using quantitative and qualitative data.
• Flex your strong project management experience by executing on multiple initiatives simultaneously, driving timelines, holding cross-functional partners accountable from ideation to execution.
• Mentor and lead your team; encourage a growth mindset, up-level skills and confidence by identifying new and challenging projects, and providing timely and constructive feedback.

We’re excited about you because you have… 

• A Bachelor's degree or equivalent practical experience
• 7+  years exp in product management
• 3+ years exp leading teams and driving results through others 
• Strong executive communication and presentation skills
• Excellent collaboration and relationship-building skills across different types of teams in the organization
• A proven ability to thrive in ambiguity to solve complex and challenging problems while influencing teams with and without direct authority
• A passion and keen aptitude to assess how backend system changes impact user processes 
• Model our  Stitch Fix OS by always giving and seeking constructive developmental feedback
• Above all else, you are bright, kind and motivated by challenge

Why you will love working at Stitch Fix …

• We're a successful, fast-growing company with a start-up work vibe 
• A technologically and data-driven business 
• Competitive salaries, generous equity and comprehensive health benefits
• We're at the forefront of tech and fashion, redefining retail for the next generation 
• We're passionate about our clients and live/breathe the client experience 
• We get to be creative on a daily basis 
• A smart, seasoned leadership team that wants to do it right & is open to new ideas 
• We believe in autonomy & reward taking initiative