Chewy
We're on a quest to help people connect through pets.
Dania Beach, FL

Associate Director - Product, Healthcare Services at Chewy

| Dania Beach, FL
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Our Opportunity:

Chewy’s mission is to be the most trusted and convenient online destination for pet parents and partners everywhere. We view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction.  Within Chewy, the Chewy Health team is focused on refining how vets and pet parents care for their pets, and are on a multi-year journey to build a set of new pet parent and veterinarian facing services, delivered via our Practice Hub platform, that make it easier to to keep pets of all shapes and sizes leading healthy, happy lives.   

As part of this mission, Chewy Health is hiring an Associate Director, Product  - Healthcare Services in our Bellevue, WA offices to make Practice Hub a central part of how Veterinarian practices of all sizes operate.  Practice Hub connects millions of Chewy customers directly to their trusted, local veterinarians by combining our industry leading prescription management tool (Petscriptions®) with a vet-only marketplace on Chewy.com.    This new service enables millions of Chewy customers to purchase pet medication directly from their veterinarians while shopping on Chewy.com, with fast, free shipping directly from Chewy’s nationwide network of fulfillment centers

This leader will own defining and implementing the product strategy for the Practice Hub platform and the vet-facing services we offer through it,  including building in-clinic experiences that make it easier for vets to write and manage pet prescriptions, manage their pharmacy business on Chewy, and maximize their earnings by selling through our vet-only marketplace.  Additionally, this leader will play a key role in conceptualizing and building the next generation of services we offer to vets and pet parents.  The Associate Director, Product – Healthcare Services will be a team leader and mentor in a high-pace environment demanding clear and effective leadership. 

What You’ll Do:

  • Develop the vision, strategy, and roadmap for Practice Hub and related vet-facing healthcare products & services
  • Be the expert in the needs and value drivers of veterinarians, their employees and their customers:  Triangulate those insights, with product usage data, industry/consumer trends and competitive insights to identify features and enhancements that improve end-user experience and drive the business
  • Guide the development of product and solution requirements, working backwards from the customer.
  • Lead cross functionally with teams of designers, engineers, TPMs, analysts, and marketers to deliver projects on your roadmap while cultivating and maintain a positive, inclusive and upbeat culture that brings out the best in people
  • Identify, size and shape new opportunities to solve problems for vets and pet parents, and influence investment choices that will provide long-term innovation in the space
  • Lead and develop a world class team of product managers; Partner with recruiting to identify and close top talent
  • Communicate product strategy and status to key stakeholders across Chewy

What You’ll Need:

  • BA/BS degree in Finance, Computer Science, Business, Engineering or similar discipline
  • 8+ years of overall experience; 4+ years in product management in an engineering or business capacity
  • 2+ years leading a product or engineering teams; experience leading leaders
  • Demonstrated ability to conceptualize, develop, deliver and scaling high-impact products or services for B2B or B2B2C channels that deliver measurable customer & business benefit
  • Track record of building high-performing product or engineering teams, including hiring, developing and retaining top PM talent
  • Proven track record of managing and executing large projects from start to finish, including project management, data gathering, identifying and mitigating development and implementation risks, problem solving and communicating recommendations
  • High attention to detail and proven ability to manage multiple, competing priorities simultaneously
  • Strong written and verbal communication skills, strong sense of ownership, urgency and drive
  • Demonstrated success in building a culture of experimentation, learning, and innovation
  • Inspirational leadership skills and entrepreneurial spirit   
  • Position may require travel

Bonus:

  • Experience with launching new technology products/services to veterinary clinics OR medical practices
  • Strong understanding of the overall pet care industry and recent trends
  • In depth experience and understanding of the veterinary profession in the US; DVM degree is a strong plus
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected] 
To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).
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Technology we use

  • Engineering
  • Product
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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.

Greg

Senior Technical Recruiter

What kinds of technical challenges do you and your team face?

At Chewy, one of our operating principles is Accelerate Time. We release new features weekly, fail fast, and iterate often to bring incremental progress quickly to our Pet Parents. Our success is driven by a customer first mentality, a culture of collaboration, and empowering individuals and teams.

Heather

Associate Director, Product Management

How does the company support your career growth?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!

Rich

Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.

Mike

VP, Software Engineering

What projects are you most excited about?

Collaborating with so many different teams on a daily basis and seeing how we all come together to help pet parents find the products that they need for their pets.

Victoria

Senior Integrated Marketing Manager

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