Product Surveillance Engineer Lead

Reposted 22 Days Ago
Be an Early Applicant
Marlborough, MA, USA
In-Office
Senior level
Information Technology • Software
The Role
Lead the complaint investigation process, engage with product design, ensure compliance with MDR, and report on quality metrics.
Summary Generated by Built In
Company Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. 

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

Essential Responsibilities: 

• Facilitating complaint investigation 

• Engaging product design owners to determine effective CAPA 

• Identifying complaints that represent further evaluation under 21CFR Part 803 (MDR)

• Reviewing appropriate criteria for closure of complaints 

• Owning and communicating metrics on status and driving achievement of goals 

• Complete all planned Quality & Compliance training within the defined deadlines

• Identify and report any quality or compliance concerns and take immediate corrective action as required

• Identify and report any compliance gaps related to applicable regulations and standards

• Ensure zero repeat findings from previous internal and external audits within area of responsibility

• Process and report complaints, metrics, and data in a timely and compliant manner

• Provide objective evidence of complaint handling process through compliant documentation.

Qualifications

Qualifications/Requirements:

• Bachelor’s degree in engineering or health sciences field; or a High School diploma/GED and minimum 5 years work experience in a Quality or Regulatory Assurance related field

• 3 years’ experience in medical device or pharmaceutical industry in Quality or Regulatory related role

• Experience working with pharmaceutical/biologic products 

• Ability to quickly assess situations and make decisions 

• Demonstrated experience prioritizing conflicting demands in an extremely fast paced environment

• Ability to work independently and in a team setting 

• Excellent verbal, written, and presentation skills with the ability to communicate business issues clearly in English (and where appropriate, be able to communicate in the local language verbally and in writing).

• Excellent interpersonal, organizational, and influencing skills 

Additional Information

If  you are interested please contact:

Ujjwal Mane

973-805-7557

ujjwal.mane(at)collabera.com

Skills Required

  • Bachelor's degree in engineering or health sciences field
  • Minimum 5 years work experience in a Quality or Regulatory Assurance related field
  • 3 years' experience in medical device or pharmaceutical industry in Quality or Regulatory related role
  • Ability to assess situations and make decisions quickly
  • Excellent verbal, written, and presentation skills

Collabera Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Collabera and has not been reviewed or approved by Collabera.

  • Fair & Transparent Compensation Pay is considered acceptable to strong on select technical contracts and in certain geographies, with some assignments described as substantially above typical consultant rates. Outcomes appear closely aligned to client budgets and market conditions, delivering solid value in higher‑demand niches.
  • Career-Linked Recognition & Rewards Compensation tends to track niche skills and client demand, leading to more favorable pay for specialized technical roles and markets. This structure helps some cohorts perceive their pay as market‑competitive.
  • Wellbeing & Lifestyle Benefits Offerings include access to mental‑health therapy sessions and gym membership or reimbursement. These additions complement core coverage in some roles.

Collabera Insights

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The Company
HQ: Basking Ridge, New Jersey
6,138 Employees
Year Founded: 1996

What We Do

In our relentless pursuit of greatness, we are dedicated to developing individuals, creating exceptional teams, and cultivating a unique culture of unity and care. As providers of digital talent solutions, we aim to positively impact businesses and communities globally. We would be honored to be your trusted and uncommon partner on this journey.

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