Simplifying real estate investment, amplifying opportunity, built to scale.
At InvestNext, we’re building a connected real estate investment management platform that gives GPs and Investor Relations teams the essential tools to cultivate strong investor relationships, reduce administrative expenses, and grow portfolios.
Inspired by our Detroit roots, we’re democratizing real estate investing for all, and reshaping the future with the same grit and bold vision that has driven Detroit’s resurgence. For us, democratizing real estate investing is more than just a mission—it’s a movement. We're creating accessible pathways for everyone to engage in wealth-building opportunities, transforming how people invest and secure their futures.
A mission focused on real transformation. We’re building a diverse team that’s passionate about our culture, our product, and our purpose. Joining us isn’t just about a job—it’s about aligning with a movement that combines professional growth with genuine community change. Here, you’re not just building a career; you’re helping redefine the future of real estate investing.
Product Support Specialist
As the face of our brand and the first-line support for our customers, you will become an expert on our customers in the real estate industry and on the quickly developing InvestNext suite of products and services. A willingness to troubleshoot ambiguous issues, an ability to connect empathetically, and adaptability to a growing business are a must for this position. As part of a growing company, you will be expected to take ownership of your work and have opportunities to help shape the team, product, and company.
Who We Are
The Product Support team at InvestNext is a passionate, driven group committed to delivering exceptional customer support. We take pride in helping our customers succeed, constantly seeking opportunities to learn, grow, and enhance both our skills and the customer experience. As a team, we wear many hats, adapt to challenges, and collaborate to improve our processes and software. Beyond work, we enjoy lively brainstorming sessions, sharing our hobbies, and bonding over our love for animals and plants. We celebrate our unique perspectives while appreciating what brings us together, fostering a supportive and dynamic team culture.
In this role, you will
- Monitor the support inbox and optimize workflows to drive down response time
- Communicate with customers via phone, email, chat, and video calls, determining the best method based on their needs
- Own CSAT scores, connecting with unsatisfied customers to provide a solution
- Monitor and own incoming customer reviews, following up where needed to improve a customer's experience
- Join the team stand-up to touch base and share priorities and any roadblocks.
- Troubleshoot issues that users experience and provide recommended solutions to the product development team
- Assist new customers with their transition onto the platform, including training and coaching
- Monitor self-serve customer resources (support articles and videos) to ensure they are in tiptop shape
- Assist with testing newly released features and developing training materials to help promote usage across customers
If you're right for this role, you
- Have 2+ years of customer support experience in a SaaS environment
- Excel at communicating effectively across various channels, including chat, email, phone, and video calls.
- Thrive in troubleshooting ambiguous or complex issues, leveraging your analytical and problem-solving skills to find solutions.
- Are proficient in support tools and platforms like Zendesk, Intercom, Salesforce, or similar systems, and can effectively manage workflows to improve response times.
- Are self-motivated and eager to learn, quickly adapting to new tools, technologies, and the evolving demands of a growing company.
Our Tech Stack
- Salesforce
- Intercom
- Asana
- G-Suite
- Atlassian (Jira & Confluence)
- Slack
Metrics That Matter
- CSAT
- First Response Time
- Time to Close
- Quality %
Compensation
We’re committed to paying fairly and competitively and utilize market data as a starting point when developing total compensation for all roles. We consider skill requirements, role responsibilities, pay equity, and our company’s sustainability to develop our standardized salary bands across the company.
Benefits
- Fully remote work, within the US and Canada
- Robust 99% employer-paid medical, dental, and vision insurance
- 401k with 100% employer match, up to 4% of your annual salary
- Generous monthly allowance to support your wellness and remote work
- Uncapped paid time off, with a required minimum to support our team’s work-life balance and help avoid burnout
- 11 company-wide holidays per year
- 16 weeks of paid parental leave
- Travel to spend time with the team, including company-wide offsites
- Laptop of choice
Salary
Equity Grant
As a reflection of our core principle See it, Own it, we believe ownership empowers folks to do their best work and be fulfilled with real outcomes. All employees receive an equity grant in alignment with standardized allocations to remove bias in our grant process.
Top Skills
What We Do
At InvestNext, we’re on a mission to transform the process in which investment firms raise and manage capital. Founded in Detroit, Michigan – InvestNext was established in 2016. At the time, we saw a major flaw in the industry. Investing as a whole operated within a black box, with countless hours spent on activities that made fundraising, investment management, and investor relations tedious and inefficient.
Since day one, we’ve known that tomorrow’s investors are people who will not only possess access to detailed performance metrics across their portfolio but also have the full picture of the positive impact they have made on the communities they have invested in. Using this scope, we’ve built a software platform that enables investment firms to operate more effectively and provide greater transparency to their investors. Instrumental to this effort, has been our close partnerships with commercial real estate syndicators as well as numerous investment firms around the globe. As of today, we are trusted by tens of thousands of investors, with billions of dollars managed on the platform.
Why Work With Us
Our culture is built on empowerment. We actively ensure every employee has a voice in the development of our product vision. In addition, we place a strong emphasis on autonomy, every InvestNext team member has the option to work from home, a coworking space, or a hybrid model of their choice.
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