As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
About the role:
As a Product Support Representative, Japanese Speaking, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.
What you will be doing:
- Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.
- Provide in-depth product support and researching client issues.
- Troubleshoot problems with equipment or software applications and recommend corrective action.
- Document customer information and recurring technical issues to support product quality programs and product development.
What you will need:
- Effectively bilingual in Japanese (JLPT N1) and English
- Minimum Diploma holders
- Minimum 2 years of working experience in banks or financial institutes.
- Strong analytical, organizational and time management skills
- The ability to work independently
- Excellent communicator and strong problem-solver
- Knowledge of FIS products a plus
What we offer you:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:
- Flexible and creative work environment
- Diverse and collaborative atmosphere
- Professional and personal development resources
- Opportunities to volunteer and support charities
- Competitive salary and benefits
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Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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FIS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about FIS and has not been reviewed or approved by FIS.
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Retirement Support — Retirement savings support is presented as a relative strength, with a 401(k) match highlighted as a notable part of the overall package. Feedback suggests this element can make the total rewards feel more competitive even when other components are less differentiated.
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Leave & Time Off Breadth — Time-off benefits are framed as competitive in total volume, with structured PTO seen as a meaningful component of the rewards package. Feedback suggests the overall pool can work well when manager practices align with taking time off.
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Wellbeing & Lifestyle Benefits — A student-loan repayment benefit exists for U.S. hires in the FIS University program, offering a targeted early-career financial wellbeing perk. Broader signals around inclusion networks and community involvement contribute additional non-cash value to the overall rewards experience.
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What We Do
FIS is a leading provider of technology solutions for financial institutions and businesses of all sizes and across any industry, globally. We enable the movement of commerce by unlocking the financial technology that powers the world’s economy. Our employees are dedicated to advancing the way the world pays, banks and invests through our trusted innovation, proven performance and flexible architecture. We help our clients use technology in innovative ways to solve business-critical challenges and deliver superior experiences for their customers. Headquartered in Jacksonville, Florida, FIS ranks #241 on the 2021 Fortune 500 and is a member of Standard & Poor’s 500® Index. To learn more, visit www.fisglobal.com. Follow FIS on Facebook, LinkedIn and Twitter (@FISGlobal).
Why Work With Us
The world of fintech is changing fast. Our core values and behaviors give us the power to have a positive impact on the world we share. We work together, connecting to achieve outcomes with speed. We are inclusive and embrace our diverse strengths. We make things happen and celebrate together
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