Product Support Representative III

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?
About the role:

As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.

What you will be doing:

Provide expert support to clients using the Treasury Management System, addressing inquiries related to cash management, dealing, and system configuration.
Assist customers in resolving issues related to system functionality, integration with other software, and performance optimization.
Handle customer inquiries related to account setups,payments, and transactional workflows within the TMS.
Troubleshoot functional problems, including software issues, data discrepancies, and system errors, and recommend corrective actions to clients.
Collaborate with product teams to document recurring issues and support the development of new features or improvements for the TMS.
Educate clients on TMS functionalities, updates, and best practices to ensure effective utilization of the system.
What you will need:

Knowledge of Treasury Management Systems or related software is a strong advantage.
Prior experience in banking, finance, or cash management is preferred.
Strong analytical skills to assess and resolve technical and operational issues.
Exceptional organizational and time-management abilities.
The ability to work independently and collaborate effectively with teams.
Excellent communication skills to explain technical/functional concepts clearly to clients.
Familiarity with FIS products and services is a plus.
What we offer you:

Opportunities to work with cutting-edge financial technology and support innovative treasury solutions.
Resources for professional growth, including training on Treasury Management Systems.
An inclusive and diverse workplace culture.
Opportunities to give back to your community.
A competitive salary and comprehensive benefits package.

This position is ideal for individuals passionate about finance, technology, and providing exceptional client support.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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