WHAT YOU’LL DO
Seakeeper changes the way people spend their time on the water. And if they’re forced to go back to their old (and sad) ways of boating because their Seakeeper isn’t working, you’ll be there to save the day! As our Product Support Representative, you’ll be our customers’ first call to help them troubleshoot common problems and provide answers to get them back up and running. In addition, you’ll support our owners, boat builders and Seakeeper Dealers by:
- Answering customer inquiries (and sometimes complaints) by phone, email, and live chat in a timely and professional manner
- Opening service cases, entering pertinent information, and providing timely follow-up
- Assisting Seakeeper Dealers in generating quotes and service orders for spare parts
- Providing troubleshooting information around Seakeeper operation, maintenance, and repair
- Verifying and updating current warranty information for Seakeeper owners
- Editing and distributing service documents internally and externally
- Providing technical product and systems assistance to Seakeeper Dealers
WHAT YOU NEED TO SUCCEED
MUST-HAVES
- High school diploma or equivalent
- Strong verbal and written communication skills
- Bilingual in advanced English language and fluent in Italian
- Customer and product support experience
- Maintain a positive, professional, and customer-centric attitude at all times
- Strong data entry skills and strong command of Microsoft Office programs
- Be professional, responsive, resourceful, and flexible
- Superior time management, multitasking, organizational and prioritization skills
NICE-TO-HAVES
- Associate or bachelor’s degree
- Multilingual in Spanish or French
- Experience using NetSuite or another ERP system
MORE DETAILS YOU’LL WANT TO KNOW
- On-the-job training will be provided (we will help you become the Seakeeper expert!)
- Occasional travel to our other office locations is possible along with OEM and boat show attendance
- You’ll be based at our Lavagna, Italy location with the opportunity to work from your home office some of time, if you choose
- You’ll report to the EMEA Product Support Supervisor
WHY YOU'LL LOVE IT HERE
It’s true that we make extraordinary products, but our favorite part about Seakeeper is our people! We believe in participative leadership. That means you have the freedom to make a difference and contribute to the larger goal, regardless of your position. Great ideas can strike at any moment, and when you have one, you’re empowered to speak up! We are constantly pushing (or crushing) boundaries. Stagnant or bored are about as opposite from Seakeeper as you can get! We move quick and if there is something that can be improved upon, we jump on it.
WHO WE ARE
71% of our Earth is covered by water and we want everyone to make the most of it. That’s why we are committed to creating products that transform the boating experience with an organization that employees want to work for, customers want to buy from, and vendors want to partner with. Seakeeper Ride, a Vessel Attitude Control System, eliminates underway pitch and roll, making time on the water safer and more comfortable for everyone on board.
Seakeeper was founded in 2008, growing from a start-up operation to the worldwide leader in stabilization thanks to its popular line of gyrostabilizers. Seakeeper Ride launched in 2022 and is the first product deviation from that line, bringing the magic of Seakeeper to boats while underway. There’s a long runway of growth ahead as more and more OEMs adopt Seakeeper Ride as standard equipment and we work to make aftermarket refits a reality.
Ready for a new challenge in a fast-paced environment? Want to help us disrupt an industry...again? Come on and apply, we are ready for you!
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Seakeeper is personally committed to building an inclusive and diverse workforce. We are an Equal Employment Opportunity Employer/Affirmative Action Employer and do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, marital status, veteran status, genetic information, or any other protected characteristic under applicable law. All employment is decided on the basis of job requirements, individual qualifications, and business need.
Top Skills
What We Do
Seakeeper is the global leader in marine motion control. Founded in 2003 by a successful entrepreneur and a naval architect, Seakeeper invested in five years of R&D before introducing its first product to the marketplace in 2008. Since then, Seakeeper has grown from a
start-up operation to the worldwide leader in at-rest and underway vessel stabilization. Committed to the research and development of new technologies, the company continues to innovate and positively impact the boating community with products for new and veteran boaters alike.
