Product Support Manager

Cyient is a global engineering and technology solutions company. As a Design, Build, and Maintain partner for leading organizations worldwide, we take solution ownership across the value chain to help clients focus on their core, innovate, and stay ahead of the curve. We leverage digital technologies, advanced analytics capabilities, and our domain knowledge and technical expertise, to solve complex business problems.

With over 15,000 employees globally, we partner with clients to operate as part of their extended team in ways that best suit their organization’s culture and requirements. Our industry focus includes aerospace and defence, healthcare, telecommunications, rail transportation, semiconductor, geospatial, industrial, and energy.

Job Description

Hauptverantwortlichkeiten:

• Betreuung von Projekten und Programmen nach der Serienproduktion.
• Pflege von Reparaturakten, technische Dokumentation und Durchführung von Bewertungen.
• Entwicklung und Koordination von Servicekonzepten für Systeme, Geräte und Prüfeinrichtungen.
• Technische und Serviceunterstützung für nationale und internationale Kunden.
• Durchführung von Schulungen für Kunden und interne Teams.
• Erstellung von Fehlerstatistiken und Entwicklung von Korrekturmaßnahmen.
• Übernahme der Verantwortung als Arbeitspaketleiter für den Kundenservice.

Persönliche Anforderungen:

• Selbstständige, systematische und strukturierte Arbeitsweise.
• Hohe Eigeninitiative, Teamfähigkeit und Kommunikationsstärke.
• Starkes Qualitäts- und Verantwortungsbewusstsein.
• Bereitschaft zu weltweiten Reisen.

Qualifikationen:

• Abgeschlossenes Ingenieurstudium (vorzugsweise in Elektrotechnik, Elektronik oder Nachrichtentechnik).
• Mehrjährige Berufserfahrung in einer vergleichbaren Position.
• Gute Kenntnisse in MS Office und SAP.
• Fundierte Fähigkeiten in der technischen Dokumentation.
• Verhandlungssichere Deutsch- und Englischkenntnisse.

Key Responsibilities:

• Manage projects and programs post-series production.
• Maintain repair files, technical documentation, and conduct evaluations.
• Develop and coordinate support service concepts for systems, devices, and test equipment.
• Provide technical and service support to both national and international customers.
• Conduct training courses for customers and internal teams.
• Prepare failure statistics and develop corrective measures.
• Assume responsibilities as a Work Package Manager for customer service.

Personal Requirements:

• Independent, systematic, and structured working style.
• High level of initiative, teamwork, and communication skills.
• Strong quality and responsibility awareness.
• Willingness to travel worldwide.

Qualifications:

• Completed engineering studies (preferably in electrical engineering, electronics, or communications engineering).
• Several years of professional experience in a comparable role.
• Proficiency in MS Office and SAP.
• Strong skills in technical documentation.
• Business fluency in both English and German.

Skills & Experience

Communication, Customer-Focused, Customer Service, Product Development

Cyient is an Equal Opportunity Employer.

Cyient recruits, employs, trains, compensates, and promotes regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, and other protected status as required by applicable law. We are proud to be a diverse and inclusive company where our people can focus their whole self on solving problems that matter.