We are looking for a highly motivated individual with good communication skills and prior experience in the Product Management team to be our Product Technical Support. This incumbent will work in close collaboration with Product Managers and the Engineering Team to monitor, maintain, and support every product feature developed in the system so that the team can stay in line with our product roadmap. The shortlisted candidate should have high curiosity, creativity and great problem-solving skills.
About the Job
- Daily monitoring for system process flow and making sure everything works.
- Search any issue that can interferes with the system process flow
- Help the operational team if there are obstacles in use of internal application system
- Work closely with the engineering and product team for troubleshooting and solving the issue.
- Help carry out simple analysis or reporting for product needs.
- Create dashboards for monitoring and alerts.
About you
- Solid technical background in MySQL query
- Extremely strong communication skills and strong attention to details
- Strong analytical, problem solving and troubleshooting skills
- Ability to work well in a team, passion and self-motivation
- Familiarize with monitoring tools (e.g: scalyr, grafana) and rest client tool (e.g: postman, insomnia) is a plus points
- Ability to read the code or error code is a plus points
#LI-AA1
Skills Required
- Prior experience in a Product Management team
- Solid technical background in MySQL queries
- Strong communication skills
- Strong attention to detail
- Analytical, problem-solving, and troubleshooting skills
- Ability to work effectively in a team
- Passion and self-motivation
- Familiarity with monitoring tools such as Scalyr or Grafana
- Familiarity with REST client tools such as Postman or Insomnia
- Ability to read code or error codes
What We Do
Kredivo Group is Southeast Asia’s leading provider of digital financial services through its brands Kredivo, KrediFazz and Krom. Kredivo is the leading digital credit platform in Indonesia and Vietnam that gives customers instant credit financing for ecommerce and offline purchases, and personal loans, based on real-time decisioning. Kredivo users can buy now and pay later across the entirety of Indonesia’s retail commerce network with one of the lowest interest rates amongst digital credit providers in the country. Krom Bank Indonesia (formerly known as Bank Bisnis Internasional, IDX: BBSI) is the group’s bank entity and the operator of the Indonesian neobank Krom. Kredivo Group is backed by leading financial and strategic investors such as Mizuho Financial Group, Square Peg Capital, Jungle Ventures, Naver Corp, Mirae Asset, Telkom Indonesia and Victory Park Capital among others
