This position pays $90,000-$120,000
About the Company
Navia is a national, consumer-directed benefits provider serving 10,000+ employers across all 50 states. The company provides comprehensive health, finance, lifestyle, and compliance solutions to employers and consumers. We take pride in offering industry-leading customer service, communications, and technology.
Founded in 1989, Navia began as Flex-Plan Services, and over the years has grown into one of the nation’s premier benefit providers. Navia offers FSA, HSA, HRA, Commuter, Lifestyle, 401K, Benefit Administration, Education, COBRA, and much more.
Essential Functions
- Lead a small team of production support engineers, providing guidance, training, and monitoring performance
- Monitor the performance and availability of software applications, review log files, make recommendations to improve performance
- Coordinate with the Engineering team to resolve production issues and implement fixes
- Enhance existing support reporting, analyze trends and provide recommendations
- Develop and maintain documentation for support processes, incident management, and troubleshooting procedures
- Conduct root cause analysis for critical incidents and implement preventive measures to avoid recurrence
- Collaborate with stakeholders to prioritize and address support requests and enhancements
- Participate in on-call rotations to provide 24/7 support coverage
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in a production support role, with at least 2-3 years in a leadership position
- Strong understanding of software development life cycle (SDLC) and ITIL processes.
- Proficiency in monitoring tools, incident management systems, and scripting languages.
- Knowledge of database management and SQL
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
Preferred Skills:
- Familiarity with DevOps practices and tools
- Experience in a fast-paced, agile development environment
Top Skills
What We Do
Navia is a national, consumer-directed benefits provider serving 10,000+ employers across all 50 states. The company provides comprehensive health, finance, lifestyle, and compliance solutions to employers and consumers. We take pride in offering industry-leading customer service, communications, and technology.
Founded in 1989, Navia began as Flex-Plan Services, and over the years has grown into one of the nation’s premier benefit providers. Navia offers FSA, HSA, HRA, Commuter, Lifestyle, 401K, Benefit Administration, Education, COBRA, and much more.
