There has never been a more exciting time to join the world of mobility! The automotive industry will change fundamentally by 2030: electric drive and fully-networked transportation with autonomous drive will determine how we move around in future. With the Group strategy “NEW AUTO – Mobility for Generations to Come”, the Volkswagen Group is a significant driver of this transformation.
Volkswagen Group Ireland (VGIE) is wholly owned by Volkswagen AG, the largest automotive company in the world with many of the most iconic automotive brands. In Ireland, we are the national sales company of six brands - Volkswagen, Audi, Skoda, SEAT, CUPRA and Volkswagen Commercial Vehicles. Our combined share of the Irish automotive market is 25%.
Why Join Us?
We are seeking an experienced automotive diagnostic professional to join our Technical Services team. This role is ideally suited to a Master Technician or Diagnostic Technician looking to progress beyond the workshop while remaining closely connected to vehicle technology, fault finding and retailer support.
Role OverviewWe are seeking an experienced automotive diagnostic professional to join our Group Aftersales Technical Team.
This role is ideally suited to a Master Technician, High Voltage Expert or Diagnostic Technician who is looking to take the next step in their career beyond the workshop while remaining at the forefront of vehicle technology and fault diagnosis.
Working across Volkswagen, Audi, Škoda, SEAT, CUPRA and Volkswagen Commercial Vehicles, the successful candidate will provide technical support to our national retailer network, assisting with complex vehicle concerns, supporting diagnostic investigations and helping to develop technical capability across the network.
This is a unique opportunity to join a high-performing team at the centre of Volkswagen Group Ireland's aftersales operation and work directly with retailers, factory technical teams and emerging vehicle technologies.
Key ResponsibilitiesProvide technical support and diagnostic guidance for complex vehicle concerns across all Volkswagen Group brands.
Support retailers in identifying root causes and implementing effective repairs using approved Volkswagen Group diagnostic systems including ODIS, DISS and Elsa.
Carry out retailer visits to support complex technical cases and field investigations where required.
Work closely with retailer technicians and workshop management to develop diagnostic capability and technical standards.
Support and mentor technicians in areas such as advanced diagnostics, electrical systems, high-voltage technology and repair quality.
Represent Volkswagen Group Ireland at factory technical meetings and communicate key technical information to the Irish retailer network.
Contribute to Service Dialogue meetings, quality reviews and technical forums.
Collaborate with Technical Services, Training, Warranty and Brand teams to identify trends and support continuous improvement initiatives.
Assist with product quality investigations and field actions as required.
Qualified Motor Technician (National Craft Certificate or equivalent).
Minimum 5 years' experience in an advanced diagnostic or technical support role within the automotive industry.
Strong fault-finding and diagnostic capability across electrical, electronic and mechanical vehicle systems.
Experience using manufacturer diagnostic equipment and technical information systems.
Ability to communicate technical information clearly to both technical and non-technical audiences.
Strong problem-solving skills and the ability to work independently.
Full clean EU driving licence.
Willingness to travel throughout Ireland as part of a field-based role.
Volkswagen Group Master Technician qualification.
High Voltage Expert (EV) qualification.
Experience using Volkswagen Group systems including ODIS, DISS and Elsa.
Previous experience in technical support, field force, technical training or retailer support roles.
Experience working with electric vehicle and high-voltage systems.
Join Volkswagen Group Ireland and help shape the future of automotive technology, diagnostics and technical excellence across some of the world's leading automotive brands.
Fair Processing Notice
Where your application relates to a role at Volkswagen Group Ireland Limited (‘VGIE’), VGIE will be the data controller in that regard, and your personal data will be processed for the purposes of your job application. Your personal data is processed in line with VGIE’s legitimate business interests as a data controller, as the lawful basis. Where you have applied for a role with a dealer, that dealer will be the data controller in respect of your application. Your personal data will only be held for a period of 60 days, once a decision has been made on your application. VGIE is an equal opportunities employer and does not discriminate against race, gender identity or expression, age, colour, marital status, religion, sexual orientation, genetic information, or any other characteristic protected by applicable laws, and regulations. You have a number of rights as a data subject – to exercise them e-mail [email protected]. For all further information on how your personal data is processed, read our Candidate Privacy Notice.
Skills Required
- National Craft Certificate in Motor Mechanics and qualifications in automotive engineering, diagnostics, or electrical systems
- Minimum 5 years of hands-on experience in a technical automotive role with advanced diagnostic exposure
- Proficient in Microsoft Office applications with sound digital literacy
- Full, clean EU driving licence
What We Do
The Volkswagen Group with its headquarters in Wolfsburg is one of the world’s leading automobile manufacturers and the largest carmaker in Europe. The Group is made up of ten brands from seven European countries: Volkswagen, Volkswagen Nutzfahrzeuge, ŠKODA, SEAT, CUPRA, Audi, Lamborghini, Bentley, Porsche and Ducati. Our group sells vehicles in 153 countries and operates 114 production plants worldwide. Each working day, around 675,000 employees worldwide produce cars, are involved in vehicle-related services or work in the other fields of business. Our goal is to make mobility sustainable for us and for future generations. Our promise: With electric drive, digital networking and autonomous driving, we make the automobile clean, quiet, intelligent and safe. At the same time, our core product becomes even more emotional and offers a completely new driving experience. It is also becoming part of the solution when it comes to climate and environmental protection. In this way, the car can continue to be a cornerstone of contemporary, individual and affordable mobility in the future. #Shapingmobility Imprint & Legal: http://vw.de/legal-notice DAT: http://vw.de/dat
