Signzy Jobs

Product Support Engineer

Signzy

Product Support Engineer

Posted 7 Days Ago

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Bangalore, Bengaluru Urban, Karnataka, IND

In-Office

Mid level

Artificial Intelligence • Computer Vision • Software

The Role

Provide technical product support for a fintech SaaS platform: diagnose, troubleshoot and resolve production issues; analyze logs and metrics; work with APIs, cloud services, networking and certificate management; liaise with customers and internal teams to deliver secure, compliant solutions.

Summary Generated by Built In

Job Title: Product/Tech Support Engineer

About Signzy

Signzy is an AI-powered RPA platform designed for financial services. Our platform can

automate even the most complex workflows and decision-making processes into real-time APIs.

200+ APIs, Signzy serves 90+ financial institutions globally, including the largest banks in India

and a top 3 acquiring bank in the US. We have strong global partnerships, including with

Mastercard, and offices in New York and Dubai, serving customers worldwide. Our product team

of 120+ people is based in Bangalore, building cutting-edge global AI products.

Working at Signzy

At Signzy, we embrace technology and innovation to develop outstanding products. We're a

tech-savvy team backed by investors passionate about creating innovative solutions. Join us

and be part of the future of financial services technology!

Job Description

As a Product/Tech Support Engineer at Signzy, you will play a critical role in ensuring the

smooth operation of the system by diagnosing, troubleshooting, and resolving technical issues.

This role involves working closely with both internal and external stakeholders to provide

high-quality support, ensuring compliance and security in financial transactions.

Job Requirements

Experience in troubleshooting production issues in SaaS / fintech systems.

Strong understanding of REST APIs, request/response handling, and hands-on experience with Postman.

Basic knowledge of n8n workflows & JavaScript ( like conditions, functions etc..) for debugging.

Comfortable working with Linux environments, logs, and basic scripting.

Understanding of networking concepts (TCP/UDP, IP whitelisting/blacklisting).

Basic exposure to cloud (AWS IAM, S3) and SSL/TLS certificate management.

Familiarity with observability tools (Kibana, Grafana, Prometheus) for log and metrics analysis.

Strong problem-solving skills and ability to handle client-facing technical support scenarios.

- Soft Skills:

- Excellent problem-solving skills with a methodical approach.

- Strong written and oral communication skills, able to explain

technical solutions in simple terms.

- Ability to provide step-by-step technical help, both written and verbal.

- Experience in customer service or support roles, with an ability to manage

multiple priorities.

- Additional:

- Bachelor’s degree in Information Technology, Computer Science, or relevant

field.

- Experience in supporting API and digital KYC in financial institutions is highly

desirable.

- Startup experience is a plus.

This is your opportunity to work with cutting-edge technology in the financial services industry

and play a pivotal role in ensuring the integrity and security of financial transactions.

Skills Required

Experience troubleshooting production issues in SaaS/fintech systems
Strong understanding of REST APIs and request/response handling
Hands-on experience with Postman
Basic knowledge of n8n workflows
JavaScript (for debugging n8n conditions/functions)
Comfortable with Linux environments, logs, and basic scripting
Understanding of networking concepts (TCP/UDP, IP whitelisting/blacklisting)
Basic exposure to cloud (AWS IAM, S3)
SSL/TLS certificate management knowledge
Familiarity with observability tools (Kibana, Grafana, Prometheus)
Strong problem-solving and client-facing communication skills
Bachelor's degree in IT, Computer Science, or relevant field
Experience supporting API and digital KYC in financial institutions
Startup experience

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The Company

Bengaluru, Karnataka

331 Employees

Year Founded: 2015

What We Do

Signzy is a market-leading platform that is redefining the speed, accuracy, and experience of how financial institutions are onboarding customers and businesses - using the digital medium. The company’s award-winning no-code GO platform delivers seamless, end-to-end, and multi-channel onboarding journeys while offering totally customizable workflows. It gives these players access to an aggregated marketplace of 240+ bespoke APIs that can be easily added to any workflow with simple widgets. Signzy is enabling 10 million+ end customer and business onboardings every month at a success rate of 99% while reducing the speed to market from 6 months to 3-4 weeks. It works with over 240+ FIs globally including the 4 largest banks in India, a Top 3 acquiring Bank in the US, and has a strong global partnership with Mastercard and Microsoft. The company’s product team is based out of Bengaluru and it has a strong presence in Mumbai, New York, and Dubai.