Product Support Engineer I

SEI is looking for a candidate who will be working as a technical support specialist primarily responsible for the production and development systems support of a suite of trading, portfolio management and reconciliation applications.  This includes support of other financial based applications hosted for several business units within SEI. This highly critical and visible role includes constant interaction with many technical and business based teams. 

Tasks include major version upgrades, client implementations and conversions, break/fix and Disaster Recovery testing as well as providing for detailed technical support through research, analysis and resolution of issues.

What you will do:

• Analyze, coordinate, and implement technology systems based on business requirements
• Become proficient with core applications and/or database systems
• Provide oral and written technical problem root cause analysis, resolution and application support
• Serve the role as owner of Release, Upgrade and Implementation projects and tasks
• Participate on cross-functional teams to support business strategies as they change

What we need from you:

• A minimum of 1 year of experience in the field of IT support
• BA/BS degree in Computer Information Systems, Information Technology or a related field
• Knowledge of ITIL processes (incident, problem and change management)
• Working with vendor resources and coordinate releases in a fast paced environment
• Hands on experience and knowledge of recent versions of Microsoft Windows Server / Desktop environments and related components.
• Hands on experience and knowledge of recent versions of Microsoft SQL Server technologies.
• Experience/Knowledge with Web Servers & Linux
• Knowledge and experience with SQL
• Knowledge and experience with VMWare & VSphere
• On-call duty (rotation), flexible working all hours including weekends
• Participate in annual disaster recovery testing

What we would like from you:

•           Excellent oral and written communication skills are a critical requirement

•           Self-motivated with an ability to work well within multiple teams

•           Goal oriented with an ability to complete tasks on time and within budget

•            Ability to manage time and prioritize work depending on changing factors of projects and daily tasks

SEI’s competitive advantage:

To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, a strong retirement plan, tuition reimbursement, a hybrid working environment for most roles, support for working parents and flexible Paid Time Off (PTO) so you can relax, recharge and be there for the people you care about. 

Benefits include healthcare (medical, dental, vision, prescription, wellness, EAP, FSA), life and disability insurance (premiums paid for base coverage), 401(k) match, education assistance, commuter benefits, up to 11 paid holidays/year, 21 days PTO/year pro-rated for new hires which increases over time, paid parental leave, back-up childcare arrangements, paid volunteer days, a discounted stock purchase plan, investment options, access to thriving employee networks and more.

We are a technology and asset management company delivering on our promise of building brave futures (SM)—for our clients, our communities, and ourselves.  Come build your brave future at SEI.  

SEI is an Equal Opportunity Employer and so much more…

After over 50 years in business, SEI remains a leading global provider of investment processing, investment management, and investment operations solutions. Reflecting our experience within financial services and financial technology our offices encompass an open floor plan and numerous art installations designed to encourage innovation and creativity in our workforce. We recognize that our people are our most valuable asset and that a healthy, happy, and motivated workforce is key to our continued growth. At SEI, we’re (literally) invested in your success. We offer our employees paid parental leave, back-up childcare arrangements, paid volunteer days, education assistance and access to thriving employee networks. 

SEI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

AI Acceptable Use in the application and interview process:

SEI acknowledges the growing integration of artificial intelligence (AI) tools into individuals’ personal and professional lives.  If you intend to incorporate the use of any AI tools at any stage of the application and/or interview process, please ensure you have reviewed and adhere to our AI use guidelines.