Product Support Engineer 3

At Lam, you'll be part of a growing Product Support Engineering team working with the Product group, Engineering groups, and Field Engineering teams, supporting a wide range of robotics products and platform types to our end user customers globally. 

As a Regional Product Support Engineer at Lam, you’re the backbone of technical support for field engineers, technicians, and product support personnel in the region (Taylor, Texas). Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment, and software. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam's valued customers.

• Provides support to customers/users where the product is highly technical or sophisticated in nature.
• Develops customer confidence through credible recommendations and an understanding of the customer’s perspective, supporting sales, service, and revenue.
• Participates in Lam’s worldwide technical community and actively shares knowledge and takes a leadership position to enhance worldwide learning and its application.
• Acts as technical mentor for field and account engineers and may design or conduct training sessions.
• Actively participates in platform field escalations, with an emphasis on Dextro primary support and secondary support for Lam platforms on Etch, Deposition, and Clean products.
• Wafer Handling / Robotics experience required.
• Acquires and apply engineering theories, methods, and research techniques in the investigation, troubleshooting, and resolution of technical problems.
• Conducts and designs well-defined experiments and tests pertaining to the development of new methods, processes, hardware, standards, modifications of current material, components, software, or process specifications, and the resolution of complex technical problems.
• Responsibilities include instituting and owning corrective actions and following through to assure proper release and handoff of solutions to Technical Services and Field Process/Field Service organizations.
• Highly quantitative, with the ability to articulate plans, including findings, data collected, and progress, to Lam’s customers on a regular basis.
• Ability to travel up to 40%+.

• Minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.
• Bachelor’s degree in Mechatronics or equivalent with a minimum of 5 years semiconductor equipment experience.
• Mechatronics/robotics experience.
• Knowledge of programming of C++ and Python for diagnostics.
• Strong oral and written communication skills, including excellent presentation skills.
• Individual contributor who can work effectively in a remote setting, managing tasks and priorities without direct intervention.
• Onsite Flex role.

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

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