IS Product Support - EDI Specialist

A wholly owned subsidiary of Kuehne+Nagel Group, and headquartered in Windsor, Ontario Canada, Farrow brings to the global trade industry over 115 years of expertise in cross-border customs brokerage, trade consulting, and integrated logistics services. Further to its beginnings in customs brokerage, Farrow offers trade consulting — expert advice on import/export and trade management, duty recovery and regulations compliance. With a strong network of locations across North America, Farrow manages over 500 employees with 15 offices and warehouses, including those of acquired company Link+ Corporation.

Position Summary

The EDI Specialist is responsible for providing direction, development and support of the Electronic Data Interchange (EDI) environment at Farrow.  They will lead various EDI projects by collaborating with vendors, customers and Farrow Operations and IT team member’s to design and develop EDI solutions to support business strategies and to ensure proper system integration and operation. The EDI Specialist will possess a strong working knowledge and technical expertise in EDI concepts and tools which, combined with related project management and business aptitude will result in best in class EDI solutions.

PLEASE NOTE THIS IS A 1 YEAR CONTRACT ROLE. 

Key Responsibilities (Supervisory/Materials/Information)

• Test, implement and maintain all EDI transactions and file problems
• Develop and maintain trading partner definitions to include relevant translation objects utilizing EDI translation software tools
• Handle communications with trading partners for EDI transaction set up and ongoing maintenance
• Coordinate between trading partners and networks to ensure mapping compliance
• Develop new business opportunities utilizing EDI
• Resolve technical mapping variations or gaps
• Trouble shoot issues in production environment
• Develop guidelines, checklists, procedures, and training documentation
• Communicate at the appropriate level with team members, management and end users.
• Interact with clients and outside vendors/consultants in a professional and knowledgeable manner
• Monitor the daily processing of EDI transactions

Education and Experience

• University Degree or College Diploma in Computer Science or relevant work experience
• Minimum 3 years EDI development and support
• Use of 3rd party EDI translation tools, preferably Altova XML Spy and Map Force.
• Application development background an asset
• Extensive knowledge of databases, tables and SQLqueries with understanding of mapping and supporting EDI, ANSI, X12 and EDIFACT standards and well as XML and flat file schemas
• Working knowledge of AS2, FTP/SFTP protocols and Value added Networks
• Set up and management of trading partner profiles
• EDI operations support experience
• Programming skills in JAVA/PYTHON
• Experience with development using XSLT.
• Experience with Microsoft Azure would be an asset
• Working knowledge of UNIX, LINUX or OS/400 operating systems

Competencies, Working Skills & Attributes

• Problem solving in time sensitive, pressured situations
• Process improvement development and implementation
• Ability to maintain confidentiality – EDI may involve the use of confidential data
• Excellent communication skills, both verbal and written
• Confident, dependable and committed
• Results orientated
• Professional demeanor

Working Conditions, Mental Effort & Physical Requirements

• Ability to sit for extended periods of time
• Ability to focus on computer screen and / or written materials for extended periods of time
• Manual dexterity required to use desktop
• Must work under deadlines and related stresses in a timely and efficient manner