Product Support and Quality Engineer

Position Overview and Purpose

The Quality Engineer develops, implements, and continuously improves the quality systems and inspection controls that ensure Baseline Energy Services’ generator packages and power distribution equipment are built, rebuilt, and deployed to engineering, customer, and regulatory requirements. Working closely with Operations, Field Service, Engineering, Supply Chain, Reliability, HSE, and suppliers, this role identifies quality risks, investigates failures, and drives corrective actions that prevent recurrence.

The ideal candidate pairs strong engineering fundamentals with a shop-floor presence and uses data, structured problem-solving, and risk analysis to improve product quality and fleet reliability.

Responsibilities

Quality Control & Inspection

• Develop and maintain inspection plans, acceptance criteria, and test procedures for new builds, rebuilds, modifications, and make-ready units, including final inspection and functional/load testing before units leave the yard.
• Develop and maintain Process Failure Mode and Effects Analysis (PFMEA) and Control Plans in partnership with Manufacturing and Operations.
• Review engineering drawings, specifications, bills of materials, and work instructions to ensure appropriate quality controls are established.
• Develop and validate inspection and test methods.
• Manage product and process nonconformances, including containment, investigation, disposition, corrective action, and effectiveness verification.
• Support process, product, layered process, and Quality Management System audits.

Root Cause Analysis & Corrective Action

• Lead and support structured root cause analysis and corrective action using methodologies such as 5-Why, Fishbone and/or Correction and Preventative Action (CAPA).
• Analyze field failures, warranty issues, and maintenance history to identify build-related root causes, and feed lessons learned back into build processes, specifications, and design.
• Provide technical quality support to shop and field personnel when product or process abnormalities occur.

Supplier Quality

• Work with suppliers to investigate nonconformances, establish containment, and implement corrective actions.
• Establish receiving inspection requirements for critical components and assemblies.
• Support the evaluation and qualification of new suppliers, components, and technologies.

Data & Quality Metrics

• Apply Statistical Process Control (SPC), process capability, trend, and Pareto analysis to identify variation and improve product and process quality.
• Monitor and report quality performance metrics including First-Pass Yield (FPY), defect rates, scrap, rework, Cost of Poor Quality (COPQ), and corrective-action effectiveness.
• Use MLink telemetry and field data to identify early-life failures and build-related quality trends.
• Develop reports, dashboards, and data-driven recommendations for leadership on process changes, supplier changes, and fleet standardization.

Documentation & Standards

• Maintain equipment drawings, specifications, bills of materials, and other engineering records under revision control.
• Prepare technical reports documenting investigations, validation activities, and corrective actions.
• Train and transfer knowledge to shop technicians and field operations personnel.

Safety & Compliance

• Incorporate safety, regulatory, and industry requirements (electrical, environmental, emissions, mechanical) into quality controls, inspection criteria, and acceptance testing.
• Partner with HSE to identify and mitigate quality- and equipment-related hazards, and support incident investigations requiring engineering or quality analysis.
• Promote a culture of quality at the source, standardized work, and data-driven decision-making.

Qualifications­

• Bachelor’s degree in Mechanical, Manufacturing, Industrial, Quality, or Electrical Engineering, or related technical discipline; equivalent quality experience may be considered in lieu of a degree.
• 2+ years of quality experience in a production environment, including resolving production-floor quality issues and analyzing quality data to identify trends, variation, and systemic failures.
• Experience in power generation, engines, heavy equipment, oil & gas, industrial assembly, fabrication, or electrical/mechanical systems preferred.
• Ability to interpret technical drawings, specifications, electrical diagrams, and acceptance criteria.
• Working knowledge of ISO 9001 and lean manufacturing.
• Strong proficiency with Microsoft Office, particularly Excel; experience with Minitab or similar statistical software preferred.
• Ability to prioritize multiple quality issues based on safety, customer impact, production impact, and recurrence.
• Excellent written and verbal communication skills at both shop floor and leadership levels.
• Willingness to travel up to 15% to third-party packagers as needed.

Team Baseline Core Values:

• Whatever it Takes: Our team members are relentless, accountable and take extreme ownership on behalf of customers.
• Makes it Happen: We value reliability, dependability, responsibility and trustworthiness at all levels of operation.
• Make Things Better: We foster a culture of continuous improvement; our team members are never satisfied with the status quo.
• Take No Shortcuts: We value excellence, stewardship and passion. We are thorough in our efforts for customers.
• Owns the Outcome: We encourage transparency and humility in every aspect of our business.