Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
Level 1 - Product & Customer Support Specialist
Location: Bangalore, India
Join a global team supporting travel agencies and airlines worldwide. As a Product & Customer Support Specialist, you will provide technical and product support, resolve customer issues, and deliver exceptional service across Sabre's portfolio of travel solutions.
Key Responsibilities
- Provide product and technical support via phone, chat, callback, and web cases.
- Troubleshoot and resolve application, system, and connectivity issues.
- Analyse customer concerns and recommend effective solutions.
- Document customer interactions and resolutions in CRM systems.
- Collaborate with internal teams to resolve complex issues.
- Escalate critical customer-impacting issues when required.
- Deliver high-quality customer service while meeting service standards.
- Continuously build product knowledge and technical expertise.
- Support a global customer base in a 24/7 operational environment.
Required Skills
- Knowledge of GDS platforms such as Sabre, Amadeus, or Galileo.
- Experience in technical support and troubleshooting.
- Strong analytical, problem-solving, and customer service skills.
- Excellent verbal and written communication skills.
- Experience supporting customers through phone, chat, email, and web channels.
- Strong collaboration, prioritization, and time-management skills.
- Ability to learn new technologies and adapt to changing business needs.
- Bachelor's degree or equivalent experience preferred.
- Ability to work in 24/7 rotational shifts.
Preferred Skills
- Experience with Salesforce or similar CRM tools.
- Knowledge of ITIL, XML, APIs, or SQL.
- Travel industry certifications such as IATA/UFTAA.
Language Requirements
- Professional proficiency in spoken and written English.
- Proficiency in additional Indian languages such as Hindi, Tamil, Malayalam, or other regional languages.
Why Join Us?
- Work with a diverse and collaborative global team.
- Support leading travel agencies worldwide.
- Gain exposure to innovative travel technology solutions.
- Develop technical, analytical, and customer support expertise.
- Grow your career in a dynamic, customer-focused organization.
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
#LI-Hybrid#LI-BG1Skills Required
- Knowledge of GDS platforms such as Sabre, Amadeus, or Galileo
- Experience in technical support and troubleshooting
- Strong analytical and problem-solving skills
- Strong customer service skills
- Excellent verbal and written English communication skills
- Experience supporting customers through phone, chat, email, and web channels
- Strong collaboration, prioritization, and time-management skills
- Ability to learn new technologies and adapt to changing business needs
- Ability to work in 24/7 rotational shifts
- Bachelor's degree or equivalent experience
- Experience with Salesforce or similar CRM tools
- Knowledge of ITIL, XML, APIs, or SQL
- Travel industry certification such as IATA or UFTAA
- Professional proficiency in additional Indian languages such as Hindi, Tamil, Malayalam, or other regional languages
Sabre Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sabre Corporation and has not been reviewed or approved by Sabre Corporation.
-
Leave & Time Off Breadth — Time off is expansive, with five weeks of PTO from day one, eight paid holidays, floating holidays, and a companywide year‑end break. Paid volunteer time further broadens available leave.
-
Parental & Family Support — Parental leave provides 12 weeks fully paid for birth or adoption, complemented by generous bereavement leave up to 15 paid days. Disability coverage and dependent eligibility to age 26 reinforce family support.
-
Retirement Support — A 401(k) with a strong company match underpins long‑term savings. This foundation strengthens overall financial security alongside core benefits.
Sabre Corporation Insights
What We Do
We are a software and technology company that powers the global travel industry. With decades of revolutionary firsts, our team of experts drive innovation and ingenuity in the industry. Today, we are creating a new marketplace for personalized travel. We partner with airlines, hoteliers, agencies and other travel partners to retail, distribute and fulfill travel. We are committed to helping customers operate more efficiently, drive revenue and offer personalized traveler experiences with next-generation technology solutions. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Sabre's technology powers the nearly US$8 trillion travel industry. Our technology and data-driven solutions help our airline, hotel, travel agency and corporate customers grow their businesses and transform the traveler experience. The scale, breadth and depth of our technology is unmatched and sustains a complex industry. We provide an open and stable platform to deliver flexible, reliable and scalable solutions. Over the years, we have shaped and modernized the travel industry. We pioneered online travel agencies, corporate booking tools, revenue management, and web and mobile itinerary tools, to name a few. Our travel marketplace transacts more than US$120 billion of travel spend per year. And we are the world’s largest provider of airline and hotel technology. We have been named to the InformationWeek 500 list of the most innovative technology companies for 11 consecutive years. And InformationWeek named Sabre seventh on its list of the “Greatest Software Ever Written.”
