PRODUCT SUPPORT (48201)

Job Title: Product Support Sales Position (CE)
Sign-On Bonus: $2,000

Position Overview:
At Arnold Machinery, our reputation for uncompromised customer satisfaction is built upon the excellence of our team. We are proud to have the most comprehensive machinery support team in the western United States. Our associates are our most valuable asset, and we are dedicated to providing the training and support necessary to maintain our esteemed reputation.

We are seeking a dedicated Product Support Sales Representative to enhance our team. This role involves creating and maximizing sales opportunities for parts, labor, and equipment while assisting customers in achieving more efficient and cost-effective operations. The successful candidate will share crucial information within our Construction Division to ensure all customers' equipment remains in optimal operating condition.

Job Summary:
The Product Support Sales Representative will be responsible for working with customers to identify and develop sales opportunities for parts, labor, and equipment. You will help customers improve their operational efficiency and cost-effectiveness while maintaining excellent communication with the Construction Division to ensure the continued productivity of their equipment.

Essential Duties and Responsibilities:

• Customer Liaison: Act as the primary contact between customers and the Parts and Service Departments, ensuring effective communication and problem resolution.
• Sales Promotion: Enhance customer satisfaction by promoting and facilitating the sales of labor and parts.
• Job Management: Assist in writing, monitoring, reviewing, and closing job orders in coordination with the Service Department.
• Customer Introductions: Accompany machine sales representatives on deliveries to introduce and explain Product Support programs.
• Business Development: Cold call potential new customers for Volvo and non-Volvo service-related work.
• OEM Promotion: Advocate for and promote OEM parts, filters, fluids, G.E.T., and hoses to both existing and prospective customers.
• Communication Management: Maintain clear two-way communication with customers regarding the status of work-in-progress.
• Approval Oversight: Oversee approvals, estimates, quotes, and flat-rate proposals, ensuring accurate start and completion dates are promised to customers.
• Schedule Coordination: Review daily work schedules with the Service Department, discussing priorities, parts deliveries, and completion deadlines while keeping customers informed.
• Work Order Management: Assist in managing work orders that exceed initial estimates or quotes, ensuring proper handling and communication.
• Reporting: Compile data for reports and special projects as needed.

Knowledge, Skills, and Abilities:

• Communication Skills: Effective written, verbal, and interpersonal communication abilities.
• Technical Skills: Proficiency in using computers and various software programs.
• Sales Skills: Ability to perform or learn performance management, negotiation, leadership, problem-solving, and motivation.
• Stress Management: Ability to manage stress while maintaining a positive attitude.
• Organizational Skills: Strong planning, organizing, and prioritizing abilities with a focus on accuracy and detail.
• Industry Knowledge: Knowledgeable about repair requirements and inventory lines.
• Training Ability: Capable of providing training opportunities for self and staff.
• Marketing Skills: Willingness to learn about marketing and acquiring new business.
• Time Management: Ability to maximize customer interaction time effectively.

Physical Demands and Working Conditions:

• Ability to sit for extended periods.
• Reaching to answer phones and bending to file paperwork.
• Moving about, occasionally through uneven terrain.
• Reading paperwork and communicating by phone and in person.
• Climbing in and out of equipment as necessary.
• Hearing well enough to receive communication via radio, phone, and in person.

Education and Experience:

• Experience: Prior experience with construction-related machinery and mechanical experience.
• Skills: Must be computer literate with excellent customer service skills.
• Education: High School Diploma or equivalent. Related experience may substitute for formal education.

Equal Opportunity Employer:
Arnold Machinery is an equal opportunity, affirmative action, and right-to-work employer. We do not discriminate based on physical or mental disability where the essential functions of the job can be reasonably accommodated. Accommodation requests will be evaluated on a case-by-case basis.

Arnold Machinery Participates in E-Verify

Benefits:

• Paid Sick Leave
• Paid Vacation
• Paid Holidays
• 100% of medical premiums for associates and their families
• Dental and Vision plans
• 401(k)/Roth with company match
• Quarterly and Yearly Bonus programs
• Company Stock for associates with 5+ years of service

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties as needed to meet the organization's ongoing needs.