Product Strategist and UX Researcher

JOB SUMMARY:
Gitwit Creative, LLC seeks a Product Strategist and UX Researcher to lead end-to-end user research for software initiatives to inform product strategy, UX direction, and product positioning. Design and execute qualitative and quantitative studies across the product life cycle (discovery, concept validation, prototype evaluation, and usability testing). Conduct technical discovery to understand complex workflows and systems, assess feasibility, and define integration needs (e.g., data flows, APIs, constraints, and toolsets) in partnership with engineering. Synthesize research into actionable product inputs and artifacts (e.g., journey maps/service blueprints, requirements, prioritized recommendations) that guide design and development decisions. Build and test interactive prototypes, including AI-enabled prototypes when relevant, to validate workflows and user interactions prior to full engineering investment. Develop and refine prompts and LLM interaction patterns for production AI features, evaluating output quality and iterating to improve accuracy, reliability, and user experience. Define success metrics and experiment plans for product experiences; analyze results and drive iterative refinement based on user feedback and performance data. Present insights and recommendations to executive stakeholders and external collaborators; align cross-functional teams on priorities and next steps.

Position requires a Master’s degree in Information Systems, Business Analytics, Computer Science, or Computer Engineering, and 1 year of experience in UX research and product strategy for software products, including technical discovery and rapid prototyping in a cross-functional environment. Experience must include: 1 year of experience designing, conducting, synthesizing, and presenting UX research and usability testing using qualitative and quantitative methods (e.g., interviews, ethnography, surveys, usability testing); 1 year of experience creating journey maps and related research artifacts (e.g. data flow maps, process maps) using collaborative design tools such as Figma and Miro; 1 year of experience analyzing qualitative and quantitative research and product data to inform UX and product decisions using analytics and statistical tools such as Tableau, R, and SQL; 6 months of experience building and iterating software prototypes to test and refine user experiences using JavaScript and Python; 6 months of experience developing and refining prompts and structured AI workflows for production AI features using large language model tools/APIs such as OpenAI and Claude, including evaluating output quality and iterating to improve reliability; and 6 months of experience collaborating with cross-functional teams in a software development environment using Jira. Telecommuting is available up to 1 day a week.

Rate of Pay: $64,126.00- $85,000.00 annually

Any interested candidate should send resume and cover letter identifying the job opportunity by title to https://gitwit.pinpointhq.com with reference to Job Code: GTW-REQ-26082.

We are committed to providing an inclusive and welcoming environment for all members of our community. Gitwit does not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status.