The Role
Serve as first client contact, answer and research financial market queries, collaborate with research/data teams for complex issues, manage multiple client conversations, and produce proactive written updates and research notes to help clients derive value from Intropic's data products.
Summary Generated by Built In
At Intropic, we’re building the future of financial intelligence, where deep market expertise meets the power of AI. Founded in London’s financial centre of Canary Wharf, we exist to transform complex data into clarity, precision, and action. Our culture is shaped by truth-seeking, velocity, and ownership, values that drive how we build, learn, and collaborate every day. We move fast, think independently, and hold ourselves to the highest standards of integrity and impact. Here, curiosity isn’t just encouraged, it’s essential. If you’re driven by challenge, inspired by innovation, and ready to amplify your intelligence alongside a team of exceptional thinkers, Intropic is where your ideas can truly compound.
As a Product Specialist, you will be the first point of contact for our clients. This role is focused on understanding their questions, conducting research, and delivering thoughtful, effective solutions. It goes beyond resolving client questions. By interacting with clients daily, you’ll develop a clear view of their needs and challenges — making you a key voice in shaping our data products. Your feedback will help improve our tools, guide research priorities, and ensure we’re building products that solve real-world problems.
Responsibilities
- Responding to client inquiries related to Intropic’s data and financial markets.
- Performing research and analysis to provide clients with clear, relevant information.
- Collaborating with internal research and data teams for more complex questions.
- Managing multiple client conversations at once, prioritising effectively and responding with urgency.
- Helping clients understand Intropic’s data and ensuring they get the most value from their subscriptions.
- Proactively engaging with clients through written content — this could include short and quick updates or longer research notes.
Requirements
- Have a strong interest in finance and financial markets.
- Are a quick learner who can pick up new concepts and tools with ease.
- Handle pressure and fast-paced environments well.
- Are confident juggling several tasks or conversations at once.
- Have excellent communication skills, both written and verbal — you can explain complex ideas clearly and professionally to a wide range of audiences.
- Are naturally curious and enjoy digging into questions to find effective solutions.
- Are comfortable talking to people, including senior professionals.
- Have a calm, easygoing demeanour that helps build trust with clients.
Skills Required
- Strong interest in finance and financial markets.
- Quick learner who can pick up new concepts and tools with ease.
- Ability to handle pressure and work in a fast-paced environment.
- Confidently juggle several tasks or conversations at once; strong prioritisation.
- Excellent written and verbal communication; explain complex ideas clearly and professionally.
- Natural curiosity and enjoyment of digging into questions to find solutions.
- Comfortable speaking with clients, including senior professionals.
- Calm, easygoing demeanour that helps build trust with clients.
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The Company
What We Do
Intropic is a fintech start-up that provides advanced financial intelligence and data processing tools for the capital markets industry. By combining agentic AI and elastic cloud infrastructure with deep market expertise, Intropic delivers high-impact data products, including index rebalance forecasts, which are utilized by leading financial institutions, hedge funds, and asset managers to effectively manage risk and optimize multi-billion dollar trading flows.
