The Role
The Product Specialist develops materials translating product strategy for customer engagement, aligns product with market needs, and collaborates with sales teams.
Summary Generated by Built In
Lucidworks is leading digital transformation for some of the world's biggest retailers, financial services firms, manufacturers, and B2B commerce organizations. We believe that the core to a great digital experience starts with search and browse. Our Deep Learning technology captures user behavior and utilizes machine learning to connect people with the products, content, and information they need. Brands including American Airlines, Lenovo, Red Hat, and Cisco Systems rely on Lucidworks' suite of products to power commerce, customer service, and workplace applications that delight customers and empower employees. Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way.
About the Company
Lucidworks is leading digital transformation for some of the world's biggest retailers, financial services firms, manufacturers, and B2B commerce organizations. We believe that the core to a great digital experience starts with search and browse. Our Deep Learning technology captures user behavior and utilizes machine learning to connect people with the products, content, and information they need. Brands including Crate & Barrel, Lenovo, Red Hat, and Cisco Systems rely on Lucidworks' suite of products to power commerce, customer service, and workplace applications that delight customers and empower employees. Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way.
About the Role
We are seeking a Product Specialist who will be responsible for developing materials and frameworks that translate product strategy and roadmap into clear, actionable insights for our customer-facing teams. This role sits at the intersection of product management, strategy, and customer engagement. You will bring our product vision to life by creating buyer personas, value propositions, and supporting collateral that articulate how our products solve real customer challenges.
The Product Specialist will shape the narrative around our product strategy, while driving operational consistency by creating frameworks, processes, and repeatable assets that keep product direction aligned with field execution. This role will work closely with product leadership, sales, and customer success teams to ensure our products are well-understood and properly represented in conversations with prospects and customers. The ideal candidate has a strategic mindset, strong storytelling skills, and the ability to simplify complex technical concepts for diverse audiences.
To ensure fairness and efficiency, we kindly ask that all interest in this role be
submitted through the application link rather than direct outreach.
Responsibilities
- Develop a deep understanding of the product portfolio, market trends, competitive landscape, and customer needs.
- Translate product strategy and roadmap into personas, positioning frameworks, and value propositions tailored to different buyer and user segments.
- Partner with product managers to inform roadmap decisions with customer and market insights.
- Collaborate with sales and customer-facing teams to ensure consistent and compelling communication of product value.
- Create product-related resources such as presentations, customer-facing briefs, solution guides, and sales playbooks.
- Standardize processes for how roadmap and strategy updates are captured, documented, and shared.
- Deliver training and briefings to internal teams, ensuring alignment on product capabilities, differentiators, and release milestones.
- Serve as a subject matter expert to support conversations with prospects, customers, and industry analysts.
- Support go-to-market planning for launches by aligning internal readiness materials with product release timelines.
- All other duties as assigned.
Skills & Qualifications
- Minimum of 4 years of experience in a B2B software role
- Strong critical thinking skills with the ability to assess market opportunities and customer requirements.
- Excellent communication and storytelling abilities, with experience creating content for both business and technical audiences.
- Experience building buyer personas and messaging frameworks that resonate with target segments.
- Demonstrated ability to take complex concepts and distill them into simple, compelling narratives.
- Comfortable working across teams and influencing stakeholders in a matrixed environment.
- Bachelor’s degree in business, communications, or a related field (or equivalent experience).
Competencies
- Resourceful: able to proactively discover solutions, learn quickly, and adapt in ambiguous environments.
- Collaborative: works well across teams and geographies, with empathy and inclusivity.
- Organized and detail-oriented: comfortable managing dependencies and backlog grooming.
- Customer-obsessed: listens deeply to user pain points and translates them into impactful product features.
- Ability to handle confidential information
Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way. Applicants receive consideration based on the relevant talents, skills, and experiences they offer to our company.
Thank you for your interest and we look forward to learning more about you.
Note to third party recruiters:
We appreciate your interest in our job opportunities. However, we kindly request that third-party recruiters and staffing agencies refrain from contacting us regarding these positions. We prefer to work directly with candidates and do not accept unsolicited resumes or candidate referrals from third-party recruiters or agencies. Unsolicited resumes and referrals will become the property of Lucidworks, and no fee will be paid should we hire a candidate whose resume was sent unsolicited.
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The Company
What We Do
Lucidworks is shaping the future of digital experiences, AI, and machine learning by offering the Connect Cloud Experience (CXC). We help companies combine the power of search and machine learning to personalize experiences that meet employees' and customers' unique intent. With technology built on Solr, the global search standard used by 90 percent of Fortune 500 companies, our team includes leading search and discovery contributors and committers as well as many of the world's foremost search and machine learning innovators. Teams at Lenovo, Morgan Stanley, Goop, Reddit, Red Hat, and Commvault rely on Lucidworks every day to power product discovery, customer service, and knowledge management applications. Lucidworks’ investors include Francisco Partners, Sixth Street Partners, Top Tier Capital Partners, Shasta Ventures, Granite Ventures, and Walden International.
