Product Ops

About us 👇🏼

At lempire, we're a passionate team on a mission to help individuals and businesses grow.

As a B2B SaaS company, valued at $150 million, we have a suite of 5 products:

🔵 lemlist: our cold outreach tool, used by 10,000+ users worldwide to find leads & their emails, write campaigns, personalize at scale, and get more customers.

🟠 lemwarm: the 1st deliverability tool on the market that helps users reach their audience’s inboxes.

🔴 lemcal: our scheduling tool that allows you to create a personalized booking page and reduce no-shows.

🟣 Taplio & Tweet Hunter: our tools, used by top influencers like Justin Welsh, to build personal brands on LinkedIn & X (formerly Twitter).

lempire is a fast-growing company with $28M+ in revenue, profitable, and 100% bootstrapped.

Our mantra: Keep growing! We live by it every day.

Job description

We're hiring a Product Ops to join lempire’s Product team.

You’ll play a key role in shaping our strategy, driving growth, and making a massive impact in the SaaS world!

Your main role will be to develop and scale the lemlist academy. The academy's mission is to become the go-to place for people to learn how to start and grow a business using lemlist. We offer diverse educational content, providing valuable training and guides for success in outbound marketing. The main goal of the academy is to drive activation and adoption of our products.

Your key responsibilities:

Lead the development of the “lemlist academy” (lemlist self-serve educational portal). You'll drive the overall content strategy, ensuring its alignment with business objectives and relevance for users

Coordinate and oversee the creation of educational resources (such as video tutorials, articles, and product tours) by working with external content creators and freelancers as needed, ensuring high quality and consistency

Manage and conduct group product demos for small accounts to enhance customer engagement and support product adoption

Collaborate closely with the Marketing team to ensure smooth execution of feature launch webinars and relevant educational content

Work closely with the Product team to relay user insights, providing actionable feedback on user pain points/needs and anticipate future product updates.

Analyze key performance metrics related to user engagement, content effectiveness, and satisfaction, using data to refine and prioritize initiatives

Key results

Within the first 3 Months, you’ll have:

Developed and implemented a comprehensive content strategy for the academy, ensuring it aligns with lemlist’s user needs

Created at least 20 high-quality lessons covering key features of lemlist

Conducted 6 successful group product demos for small accounts, resulting in positive feedback and increased user engagement

Hosted 6 office hours sessions, addressing user queries and improving overall user satisfaction

Collaborated with the Marketing team to prepare and deliver at least 2 feature launch webinars

Within 12 Months, you’ll have:

Increased user activation rates by 20% through targeted educational content and improved onboarding materials

Developed a comprehensive library of product tours integrated into both the academy and the products themselves, covering all major features and use cases

Significantly increase the number of weekly visits in the academy and average session duration

Contributed to a 20% reduction in support tickets by creating proactive, self-service content addressing common user pain points

Collaborated with the Product team to implement at least 10 significant product improvements based on user feedback and observed pain points

Achieved a 20% increase in user retention rates through improved product education and engagement strategies

Must have

3+ years of experience in Project Management, Product Management, Consulting, or Ops ideally in B2B SaaS or tech-driven environments.

Fluent in English with excellent communication skills, both written and verbal

Proven ability to coordinate projects, prioritize resources, and drive initiatives to completion

Strong organizational and analytical skills, with a strategic mindset and capacity to synthesize information into actionable insights

Familiarity with B2B SaaS products, particularly in areas such as cold outreach, deliverability, scheduling

Collaborative team player with the ability to manage multiple projects in fast-paced, high-growth settings

Action-oriented, with a ‘doer’ mentality, focused on creating value-driven content (no fluff).

Nice to have

Knowledge of content production and ability to collaborate with content creators to achieve desired quality and alignment with brand tone.

Have experience with previous product academies or educational portals

You know how to integrate AI in your workflows to 10x your productivity

You're a pro meme creator.

What’s in it for you

Have a strong impact on lempire's growth and visibility.

Work in a profitable, fast-paced company that's bootstrapped ($28m ARR, 30%+ year-over-year)

Collaborate with very talented people and level up as the company grows

Work from anywhere

Be part of a small, agile team where the best ideas win

Additional Information

Competitive salary + company bonus (up to 12K€ per year depending on company's performance)

Hybrid Work Model: Enjoy the best of both worlds! Work from home when you need to, and collaborate in our beautiful Paris office when you want a change of scenery. Our flexible approach is designed to suit your working style.

37 days of holidays/year (+3 days offered by lempire)

Alan Blue: Comprehensive 100% premium medical coverage for you and your family

Swile Meal Tickets: Enjoy daily meal tickets to fuel productivity

Navigo Card: Seamless commuting with a 100% covered Navigo card

Gear: Get the laptop tools and equipment you need for your job

Team building: We all meet once per year at really cool places around the world (you can check our video here ;)

Recruitment Process

Interview with Victoire, our Talent Acquisition Manager

Interview with Kevin, VP Product & Design

Business Case (async.)

Interview with Mael, CPO

Interview with Charles, CEO

Reference check & offer ✌️