Product Support Specialist

Sorry, this job was removed at 06:15 p.m. (UTC) on Monday, Jun 02, 2025
Be an Early Applicant
Charlotte, NC, USA
In-Office
Big Data • Fintech • Mobile • Payments • Financial Services • Data Privacy
The Role

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
Typically acts as the secondary coverage for clients. Extensive product knowledge. Interacts with clients to execute complex product transactions that generate significant revenue. Works under direction of more senior associates.

Real Estate Structured Finance (RESF) is seeking a candidate to join our fast-paced and challenging environment in a support role. The position plays an integral part in our loan origination team by ordering third-party reports for the purpose of facilitating loan closings and assisting with additional tasks as needed.

Responsibilities

  • Manage and monitor the third-party report ordering process for commercial real estate loans using the Valuation Services Information Management System (VSIMS)
  • Review and analyze third party reports as part of the due diligence process for accuracy and forward to the deal team within required timeframe
  • Upload third party reports to our system of retention (CMBS Imaging)
  • Oversee third party report invoicing questions and respond in a timely manner
  • Order market and competitive store analysis reports
  • Manage internal and external vendor relationships
  • Submit monthly HMDA reporting and quality control data for accuracy
  • Communicate effectively with loan origination deal teams and vendors to ensure timely closing
  • Additional responsibilities may be assigned as needed

Skills & Experience Required

  • Bachelor’s Degree preferred
  • 2-5 years of experience in a support role
  • Extremely high attention to detail.
  • Data entry skills
  • Self-motivated, team-oriented, and strong time management skills
  • Mature, calm, and professional attitude at all time
  • Excellent organization and communication skills (verbal & written)

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Bank of America Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bank of America and has not been reviewed or approved by Bank of America.

  • Healthcare Strength Health coverage is described as comprehensive, with medical, dental, vision, virtual care via Teladoc, wellness programs, and specialized support for cancer and menopause. Wellness credits and an always‑on EAP with in‑person sessions add to the depth of care.
  • Parental & Family Support New parents can access up to 26 weeks of leave, including 16 weeks fully paid for eligible teammates, alongside back‑up child and adult care. Family‑building resources and reimbursements (e.g., fertility, adoption, surrogacy) and a dedicated Life Event Services team extend support across life stages.
  • Equity Value & Accessibility Broad‑based equity through the Sharing Success program, including $1B in stock to nearly all non‑executive employees in January 2026, is intended to foster an ownership mindset. Stock awards (including RSUs) are a recurring component that aligns employees’ interests with shareholders.

Bank of America Insights

Similar Jobs

Rightway Logo Rightway

Product Support Specialist

Healthtech • HR Tech • Software
Remote or Hybrid
USA
400 Employees
20-31 Hourly

Time Warner Cable Logo Time Warner Cable

Product Support Specialist

Digital Media • Information Technology • News + Entertainment
In-Office
Charlotte, NC, USA
56430 Employees
In-Office
Raleigh, NC, USA
1224 Employees

Liberty Mutual Insurance Logo Liberty Mutual Insurance

Inside Sales Representative

Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Remote or Hybrid
10 Locations
40000 Employees
45K-85K Annually
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Charlotte, NC
208,000 Employees
Year Founded: 1784

What We Do

We make financial lives better for our clients and our communities through the power of every connection. Our employees are at the heart of this purpose, and are key to driving responsible growth. Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

Gallery

Gallery

Similar Companies Hiring

Hanover Park Thumbnail
Artificial Intelligence • Fintech • Software • Financial Services
New York, New York
42 Employees
Kepler  Thumbnail
Artificial Intelligence • Fintech • Software
New York, New York
9 Employees
Onshore Thumbnail
Artificial Intelligence • Fintech • Software • Financial Services
New York, New York
60 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account