Product Specialist, Fintech

LATRO is a multinational company with worldwide operations and support offices. Headquartered in the United States, we have a major operating office in Dubai, UAE and personnel based in every major global region. We are a thriving multicultural, globally positioned team of seasoned technical and business industry experts energized by ensuring the financial health of our customers in progressive markets – driving innovation to solve their complex business problems.  We provide innovative RAFM (Revenue Assurance and Fraud Management), Fintech, and AI/ML Analytics-driven solutions as well as comprehensive telecom application managed services to the telecommunications and Fintech/Mobile Money industry worldwide. 

A recognized and trusted name in the industry for more than a decade, we employ our advanced proprietary technology and techniques to help our customers across the progressing world protect and maximize incomes – putting revenue back in their hands where it belongs. We believe helping our customers safeguard their bottom lines powers investment and fuels job sustainment resulting in overall economic growth where it is most needed.   

We are an agile, non-bureaucratic company characterized by technological innovation, extraordinary effort, and dedication to our customers and employees. The atmosphere is fast
paced, shifting rapidly to the pressing needs of our customers.   

As Product Specialist, Fintech (entry to mid-level), you will report to the Product Management Director on the Technology Business Unit. You will be responsible for providing business analysis for Mobile Money/Fintech controls, supporting the design, validation, and delivery of LATRO’s Fintech and Revenue Assurance solutions. This is a hands-on, entry-to-mid level role focused on understanding business processes, translating them into product logic, and supporting implementation across global customer projects. The core duties will require close cross-team collaboration from close engagement with engineering team for product development, supporting operations team for project implementation, and working alongside external customers for Business Analysis and product training.    

Experience working with or for Mobile Money Providers (MNO), Fintech, and/or Banks is required. Experience within the telecom industry, Revenue Assurance, Fraud Management is preferred. Experience with AML (Anti-Money Laundering), Risk Scoring, Transaction Monitoring, SAR/STR is a plus.  

This is position is based in Amman, Jordan. Periodic international travel may be required.   

JOB RESPONSIBILITIES 

Includes but not limited to the following: 

• Requirements Support & Documentation – gathering and documenting business and functional requirements to translate business needs into clear and structured technical product requirements.  

• Understanding Business Flows – Lead customer discussions, analyze customer business processes, break down complex flows into logical product controls/rules. 

• Testing, Validation and Data Analysis – Validate system outputs and assist in identifying inconsistencies, issues, and logic gaps. Support internal product UAT and testing cycles.  

• Documentation & Knowledge Sharing – Maintain clear and organized documentation for requirements, product features and product guides. Support internal knowledge sharing and product training materials.  

• Maintain a close relationship with key stakeholders across various internal and external departments, solicit continuous product feedback, and extract use cases for new product opportunities.  

• Understand the ins and outs of the products to effectively communicate relevant details to various stakeholders.  

• Work closely with Pre-Sales to support product compliance for new opportunities and to identify
  areas for product enhancements based on market needs. 

• Transform business needs to technical requirements and identify priorities across multiple products with shared engineering support.  

• Provide support
  for product documentation including Product Description, Roadmaps, Requirements (including GUI wireframes), Design Documents, and Marketing Materials.  

• Stay updated with fintech and AML technology trends through participating in relevant forums and following major players in the market. 

JOB SKILLS AND QUALIFICATIONS 

• 1-3 years of experience in Mobile Money and/or Fintech (Financial Technology) industry is required.  

• Strong analytical and problem-solving skills 

• Ability to understand systems, products, workflows, and data relationships 

• Strong English communication skills (written and verbal) 

• Clear structured communicator able to explain complex ideas simply 

• Confident presenter for both internal and external audiences 

• Ability to ask the right questions, clarify requirements, and communicate effectively with both technical and business teams  

• Strong ownership of assigned tasks  

• Able to work independently while collaborating across teams 

• Experience or familiarity with databases including MongoDB (preferred) and relational databases.  

• Experience working with a globally disbursed team 

• Bachelor’s degree or equivalent in a related field