Product Solutions Consultant

Come for the mission. Stay for the experience.

Let’s keep things simple: we’re a talented, hard-working and compassionate team driving towards a mission that impacts every single one of us - even you!

Healthcare benefits are complex, underutilized and a mystery for most people. That’s why it’s our vision to remove the complexity from being healthy and well. HealthJoy guides employees to affordable, high-quality healthcare by consolidating our clients’ health and wellness strategies into a simple, unified digital experience. This leads to healthier employees and a healthier bottom line.

With over $100M in fundraising to date, HealthJoy has garnered workplace awards for Inc.'s Fastest Growing Startups and Built In Chicago’s Best Places to Work while growing globally to over 400 team members. We’re continuing down the path of high growth and high impact, and this role is a key member of the Product team making that happen.

Your impact. 

As a Product Solutions Consultant, this person will play a crucial role in providing support to both pre-sales and post-sales teams in order to increase the attachment of HealthJoy’s core and marketplace solutions. The ideal candidate will bring strong strategic insight, deep product expertise, a team player mindset, and collaborate seamlessly with internal and external stakeholders. This role requires a true team player who can work without ego, fostering strong partnerships across internal and external stakeholders to achieve shared goals. 

What You Will Do 

• Act as the technical consultant for the sales and customer success teams, delivering valuable insights and enhancing the discovery process to ensure a clear understanding of broker and customer needs
• Support our sales and customer success teams by creating and building buy-in for product suite configurations at the broker level
• Deliver complex information in simple, engaging ways, both in person and virtually, while creating enthusiasm about HealthJoy’s capabilities 
• Serve as the subject matter expert on all non-core navigation solutions within our product suite (SurgeryPlus, Chronic Care, MSK, VPC) and new products, while understanding how those fit together with our core offerings to solve broker and customer problems
• Trusted advisor in QBRs, broker meetings, key customer interactions, and prospect engagements 
• Bring learnings from the field back to internal teams to iterate on messaging and support Enablement in training the broader Sales and CS teams
• Supporting in the formation of ICPs by product suite configuration and helping the rest of the GTM organization get up to speed on those
• Creatively identifying ways to help our Sales and CS organizations drive broader adoption of the best product suites for their clients
• Collaborate with internal teams (Data, Product Marketing, Marketing) to identify broker requirements and challenges, and scale and streamline sales processes, contributing to the creation of internal data products 
• Work closely with Product and GTM teams around the release of new marketplace solutions, including testing and providing market feedback on positioning, packaging, etc.

Your Experience

• Experience: 7+ years’ experience, preferably in employee benefits or provider organization.
• 5+ years of experience in pre-sales solutions consulting, sales engineering, technology consulting and customer/client-facing role 
• Excellent problem-solving skills, demonstrated analytical abilities, and the ability to work both independently and within teams
• Superior verbal and written communication skills, with excellent presentation skills, confident in all settings with individuals at all levels of the organization
• Comfortable with ambiguity and take the initiative to drive towards effective resolution are met
• Ability to listen, understand and address client needs and concerns in the processes.
• Proactive mindset, adaptability, and comfort in a fast-paced, high-growth environment
• Experience with mid market benefit brokers is a significant plus.
• Education: Bachelor’s degree or equivalent work experience required.
• Ability to travel up to 50% of time

Total Rewards 

Job Level: 40

Base Compensation Range for Job Level: $110,000-130,000 Base + Variable 

HealthJoy maintains a comprehensive strategy to determine rewarding and competitive packages for individual compensation for new hires, internal promotions and internal job changes. This strategy is based on several factors unique to each individual, including: 1) the skills, experience and qualifications of the individual; 2) the responsibilities and demands of the role; 3) analysis of external market data; and 4) company budget and financial performance. 

HealthJoy is a remote-first employer. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. 

At HealthJoy, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each role and individual. 

In addition to cash compensation, HealthJoy offers a rich “Total Rewards” package that includes:

• Medical, Dental and vision insurance packages
• HSA contribution match
• Stock options for eligible roles
• 401k match
• Paid parental leave
• Company sponsored Short Term and Long Term Disability coverage
• Flexible PTO 

Commitment to Equal Pay

At HealthJoy, we are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed and thrive.

We believe that everyone should be paid based on their qualifications, experience, and the work that they do, and not on their gender, race, or any other personal characteristic. Our compensation practices are essential to fostering a diverse and inclusive culture where we value the contributions of all our employees. 

We conduct thorough annual reviews of employee pay and our pay practices to ensure we reward the right behaviors and are providing equal pay for equal work. 

Additionally, we assess the external market and internal equity across like roles. As part of our regular review of pay practices, HealthJoy examines employee pay for potential disparities between persons of different genders, races and ethnicities that are not explainable by objective factors such as performance, experience level, credentials, or location, and are committed to correcting any issues and reviewing practices from unintended outcomes. 

Commitment to Equal Opportunity

HealthJoy is committed to creating a diverse environment and is proud to be an equal opportunity employer. 

All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law.

Don’t meet every single requirement? We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. HealthJoy is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role and HealthJoy, we encourage you to apply. You may be just the right candidate for this or other roles.