Be an Early Applicant
We ? all things PC hardware, gaming & tech.
The Role
Provides customer sales and support by converting inquiries into orders, recommending products, identifying upsell opportunities, explaining warranties and promotions, and resolving cancellations or returns. The role requires strong communication, active listening, multitasking, computer proficiency, and cherry picker experience. Flexible scheduling, including weekends, holidays, and possible overtime, is required.
Summary Generated by Built In
Job Summary & Responsibilities
- Must have cherry picker experience
- Convert pre-sales inquiries into orders by asking about the customer's use case and budget, then recommending products with clear, plain-language reasoning.
- Identify and act on attach and upsell opportunities where they genuinely serve the customer — memory and storage upgrades, cooling, cables and adapters, monitors, peripherals, and accessories.
- Offer extended warranty and protection plans, and explain coverage, terms, and value accurately so the customer can make an informed decision.
- Save the sale before processing a cancellation or return: understand the underlying concern and offer alternatives such as an exchange, a comparable substitute, a price adjustment, or troubleshooting support where appropriate.
- Stay current on active promotions, Shell Shocker and daily deals, combo and bundle discounts, gift card and EggPoints programs, Newegg Premier benefits, and marketplace vs. Sold-and-Shipped-by-Newegg distinctions, and surface them to customers proactively.
- High School diploma or GED required; college coursework or a degree is a plus
- Must be 18 years of age or older
- One year or more of customer service experience, preferably in a contact center or retail environment
- Ability to work a flexible schedule, including weekends and holidays; overtime may be required during peak seasons
- Strong verbal and written communication skills with the ability to remain professional, patient, and courteous in all customer interactions
- Proficient computer skills, including MS Word, Excel, Outlook, and web-based applications, with the ability to navigate multiple systems simultaneously
- Strong active listening skills with the ability to understand, clarify, and address customer needs
- Detail oriented, self-motivated, and committed to continuous improvement of processes and customer experience
- Strong typing skills and the ability to multitask effectively in a fast-paced environment
Skills Required
- Cherry picker experience
- High school diploma or GED
- At least 18 years of age
- One year or more of customer service experience, preferably in a contact center or retail environment
- Ability to work a flexible schedule, including weekends and holidays, with possible overtime during peak seasons
- Strong verbal and written communication skills
- Ability to remain professional, patient, and courteous during customer interactions
- Proficiency with Microsoft Word, Excel, Outlook, and web-based applications
- Ability to navigate multiple systems simultaneously
- Strong active listening skills
- Ability to understand, clarify, and address customer needs
- Detail-oriented, self-motivated, and committed to continuous process and customer-experience improvement
- Strong typing and multitasking skills in a fast-paced environment
- College coursework or degree
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Newegg Inc. is the leading tech-focused e-retailer in North America, with a global reach in Europe, South America, Asia Pacific, and the Middle East. Founded in 2001, the company offers its tens of millions of registered users a comprehensive selection of the latest consumer electronics, entertainment, smart home, gaming products, and much more!
Why Work With Us
Newegg is rapidly growing, and our core values guide our entrepreneurial spirit. We recognize performance and support new ideas, and empower individuals to take ownership of their work while creating something unique. We offer benefits day-1, pet insurance, 401k match like no other, and other perks.
Gallery
