Product & Service Quality Manager

Job Description
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Defense, Space & Security (BDS) has an exciting opportunity for a Product & Service Quality Manager to join our team located in Ridley Park, PA!
The successful candidate will have the ability to understand the big picture, inter-relationship of functions, organize information and develop recommendations for executive consumption relating to all things QMS. They will also work collaboratively across a variety of functions and levels within the organization and customer.
Position Responsibilities:

• Manages Quality Management System execution for the Ridley Park site Chinook Program
• Manages employees and providing QMS audit support, quality engineering, and technical activities on or in support of the implementation and execution of the QMS system.
• Manages the second shift Inspection team and quality professionals on second shift in support of the factory production lines and Delivery Center processes.
• Develop and execute strategies, plans, policies, and procedures to maintain and improve performance.
• Provides education, coaching and ensures effective execution of the Quality Management System.
• Analyze data to identify improvement opportunities for process development and execution.
• Develop recommendations to optimize QMS structure and improve execution across the business.
• Manages resources, provides quality system management and leads quality performance improvements through disciplined processes aligned with industry standards and contractual requirements
• Develops and maintains relationships and partnerships with DCMA at the site level, functional stakeholders / peers, and direct reports
• Utilizes Lean & proactive quality tools to drive quality improvements to the QMS across BDS in partnership with business & functional leaders
• Manages QMS quality professionals aligned with functional QMS teams within the divisions (i.e. divisional core teams) within an inclusive and collaborative environment supporting professional growth / development
• Leads by example through the use of Seek, Speak & Listen to create an inclusive culture

Boeing First-Line Leader Assessment: To be considered for this position you will be required to complete an assessment as part of the selection process. Failure to complete the assessment will remove you from consideration.
Basic Qualifications (Required Skills/Experience):

• Candidates must have at least one year of experience in a leadership role (team leader, temp manager, large scale cross functional project/program management, or formal manager experience) OR completion of the Boeing internal course "Exploring Leadership."
• 5+ years of experience in Quality Management Systems (QMS)
• 5+ years of experience in a manufacturing environment
• 3+ years of experience in quality inspection and/or auditing
• 3+ years of experience working with Defense contracts
• 3+ years of experience in data analysis and Root Cause Corrective Action (RCCA)

Preferred Qualifications (Desired Skills/Experience):

• Bachelor's Degree or higher
• Experience in program planning, project management
• Experience performing compliance monitoring and policy assessments/audits
• Currently hold quality auditor certification from an industry recognized certifying course
• Experience conducting site regulatory compliance audits
• Experience in determining and executing strategic/tactical direction

Conflict of Interest:
Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process
Travel:
This position may require travel up to 10% of the time.
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Shift:
This position is for 2nd Shift
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range: USD: $119,850 - $162,150
Applications for this position will be accepted until Jun. 22, 2026
Export Control Requirements:
This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
Export Control Details:
US based job, US Person required
Relocation
Relocation assistance is not a negotiable benefit for this position.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
This position is for 2nd shift
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.