Product Safety and Compliance Manager

Joom is a platform for shopping from all over the world. Joom helps consumers make shopping easy and entertaining, and provides access to interesting and unique goods from around the world.

Joom is one of the key businesses of Joom Group, an international group of tech-centric e-commerce companies founded in 2016 in Latvia. Joom also includes other businesses: JoomPro, the first end-to-end cross-border B2B marketplace, with successful operations in Brazil and plans to expand to other markets; JoomPulse, a data platform that provides analytics and recommendations for marketplace sellers; and Onfy, a pharmaceutical marketplace in Germany. Joom Group has offices in Latvia, China, Germany, and Brazil, with its headquarters in Lisbon, Portugal. We work as one international team, sharing knowledge and collaborating across countries, businesses, and products.

Now we are looking for a highly initiative Product Safety and Compliance Manager to help us with building and implementing procedures for product safety control, handling third-party requests, and staying up to date on overall market developments.

Responsibilities

• Develop and enforce product safety and compliance policies (mainly for the EU market)
• Lead safety checks, risk assessments, and complaint resolution processes
• Monitor market trends to identify risks and regulatory changes
• Act as the main contact for regulators and safety authorities
• Represent the company at conferences and industry events
• Collaborate across teams and provide guidance to the key stakeholders

Requirements

• Senior-level experience in product safety and compliance, preferably in e-commerce or marketplaces
• Strong knowledge of EU product safety laws and consumer protection
• Proven ability to create and implement compliance policies
• Excellent English — written and spoken at a near-native level
• Confident communicator and presenter; comfortable with regulators and public speaking
• Self-motivated, flexible, and comfortable working in fast-changing environments

We offer

• Compensation package: base salary and performance-based bonuses
• Office-first: flexible hours with a possibility to work remotely 52 days per year, and 22 days of paid annual leave
• Care & Wellbeing: health insurance (including dental care) for employees and their children, daily meal allowance, and 100% paid sick leave
• Team & Growth: collaboration with colleagues across Portugal, Brazil, Latvia, and China, with opportunities for promotions, professional trainings, and English courses
• Community & Engagement: annual team-building activities, knowledge-sharing workshops, and a strong sense of teamwork

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