Product Quality Engineer (QA/QC)

Product Quality Engineer – On Site

Welcome to Ziosk, where we empower restaurants to focus on what matters most: the guest experience!

Have you ever used a tablet to pay at a restaurant? We pioneered the pay-at-the-table concept and we’re cooking up a plan to transform the restaurant industry. Our recipe for success has been adapting and growing to exceed the needs of our clients, such as Olive Garden, Texas Roadhouse, Chili’s and more – helping them create an experience that keeps guests coming back. Today we have a full menu of solutions, from hardware to software to cloud-based and AI driven products, all focused on helping them create the best guest experience possible to grow their bottom line.

Our secret sauce? Our people! Every day, they’re cooking up bold solutions, making Ziosk the leading pay-at-the-table provider in the industry.

Want a seat at our table? We are seeking a driven Product Quality Engineer (QA/QC) who shares our commitment to excellence and innovation. This role plays a critical part in ensuring product quality throughout the entire lifecycle — from new product development and pilot builds to production and repair. The Product Quality Engineer will collaborate closely with Engineering, Operations, and Repair teams to validate new designs, oversee quality control processes (IQC, AQL, OQC), and maintain high standards for all products shipped and repaired. This position is integral to Ziosk’s cross-functional approach to delivering reliable, high-quality hardware to our customers.

The Main Course – Responsibilities

• Lead product quality testing and validation for all phases of new product introduction (tablet, battery, charger), ensuring designs meet performance and reliability standards plan and coordinate daily activities to meet operational goals efficiently and cost-effectively.
• Develop and execute quality inspection plans (IQC, OQC, AQL) for production units and incoming materials.
• Perform detailed failure analysis, collect test data, and report quality trends across development, production, and repair lines.
• Collaborate closely with Engineering, Operations, and Repair teams to identify root causes and drive corrective/preventive actions.
• Audit repair quality to ensure all RMA products meet functional and visual standards before shipment.
• Maintain accurate quality records, test logs, and performance dashboards to support continuous improvement.
• Champion a culture of accountability and “extreme ownership” in product quality, driving excellence through data and process discipline.

What You Bring To The Table – Qualifications

• 2–3 years of experience in product quality assurance, manufacturing testing, or hardware validation (consumer electronics preferred).
• Proficient in data analysis, Excel dashboards, and test report generation to identify trends and issues quickly.
• Hands-on experience with QA/QC tools (inspection checklists, AQL sampling, failure logs, RMA testing).
• Strong technical and analytical mindset; comfortable using computers and diagnostic tools to troubleshoot hardware.
• Excellent communication and documentation skills for cross-functional collaboration.
• Proactive problem-solver with high ownership, accountability, and attention to detail.
• Bachelor’s degree in Engineering, Quality, or related field preferred.

Ziosk is an Equal Opportunity employer offering competitive benefits and compensation. Candidates must be eligible to work in the U.S. and be able to commute daily to Plano, Texas. No agencies or third-party recruiters, please.