Kenvue is currently recruiting for a:
What we do
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.
Who We Are
Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.
Role reports to:
Director Global Complaint VigilanceLocation:
Europe/Middle East/Africa, Czechia, Prague, PragueWork Location:
HybridWhat you will do
Kenvue is now part of Kimberly-Clark.
This position reports into Director Global Complaint Vigilance and is based at Czechia.
The Product Quality Complaint Manager is responsible for the execution and oversight of complaint vigilance and supporting day-to-day activities for complaint management for the EMEA region and globally (as needed) including but not limited to:
Key Responsibilities
- Develop and implement strategies for managing complaints and vigilance activities in alignment with regulatory requirements
- Lead a team to investigate and resolve product quality complaints effectively and efficiently
- Analyze complaint data to identify trends and areas for improvement in product quality and customer satisfaction
- Develop and implement strategies to improve complaint handling processes
- Collaborate with cross-functional teams to ensure timely and appropriate responses to complaints
- Provide guidance and training to staff on complaint handling procedures and best practices
- Lead and oversee the development of innovative strategies to enhance the existing complaint processing system
- Implement advanced systems for analyzing and predicting trends in product quality complaints
- Collaborate with regulatory authorities, quality control systems, and external auditors to ensure compliance and best practices
- Direct the resolution of complaints for all products, while ensuring adherence to regulatory standards
Required Qualifications
- Minimum 8 years of experience in complaint management or related field
- Minimum of 3 years of people leadership experience, with direct reports
- Bachelor’s Degree in Science/Engineering or a related discipline
- Strong knowledge of regulatory requirements related to complaint handling and vigilance
- Excellent communication and interpersonal skills to effectively interact with stakeholders
- Proven leadership abilities to manage a team and drive results in a fast-paced environment
- Expertise in product quality complaint management systems is a must
- Proven track record of leading cross-functional teams and driving business growth
- Strong analytical skills to interpret complex business data and make informed decisions
- Ability to influence decision-making at executive levels both internally and externally
- Demonstrated leadership in navigating through ambiguity, conflict, and complexity
- Language Requirement: Czech and English (effectively writing & speaking)
Desired Qualifications
- Preferably with experience in the beauty product industry
- Ability to influence decision-making at executive levels both internally and externally
- Demonstrated leadership in navigating through ambiguity, conflict, and complexity
- Excellent communication skills, both verbal and written
WHAT IS IN FOR YOU
- Competitive Benefit Package Paid Company Holidays
- Paid Vacation, Volunteer Time & More
- Home Office possibilities and working from anywhere (up to 30 days/year) Pension Insurance
- Learning & Development Opportunities
- Meal vouchers, Pluxee benefit cafeteria, Company products with discount Public transportation allowance
- Employee Resource Groups
- Office On-site gym and massages
- Global wellbeing reimbursement, long term illness contribution, Accident, Life, and disability insurance
- Multisport card
- Parental leave and early returning parents program
Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or any other legally protected characteristic, and will not be discriminated against on the basis of disability.
If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.
Skills Required
- Minimum 8 years of experience in complaint management or a related field
- Minimum 3 years of people leadership experience with direct reports
- Bachelor's degree in Science, Engineering, or a related discipline
- Strong knowledge of regulatory requirements related to complaint handling and vigilance
- Excellent communication and interpersonal skills
- Proven leadership abilities to manage a team and drive results
- Expertise in product quality complaint management systems
- Experience leading cross-functional teams and driving business growth
- Strong analytical skills for interpreting complex business data
- Ability to influence executive-level decision-making internally and externally
- Leadership navigating ambiguity, conflict, and complexity
- Fluency in Czech and English, written and spoken
- Experience in the beauty product industry
- Excellent verbal and written communication skills
Kenvue Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kenvue and has not been reviewed or approved by Kenvue.
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Fair & Transparent Compensation — Pay is considered decent and competitive for the work performed. Base compensation combined with a solid benefits package supports a generally fair total rewards perception.
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Healthcare Strength — Comprehensive healthcare, life insurance, and disability plans are emphasized. Access to mental health resources and assistance programs further strengthens perceived health protection.
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Parental & Family Support — A global parental leave policy and support for adoption, fertility, and surrogacy are highlighted. These offerings contribute to a family‑friendly and supportive package for diverse families.
Kenvue Insights
What We Do
Kenvue is the world’s largest pure-play consumer health company by revenue. Built on more than a century of heritage and propelled forward by science, our iconic brands — including Aveeno®, BAND-AID® Brand Adhesive Bandages, Johnson’s®, Listerine®, Neutrogena®, Tylenol® and Zyrtec® — are recommended by health care professionals and can be trusted by consumers who use our products to improve their daily lives. Our team members share a digital-first mindset, with an approach to innovation grounded in deep human insights and work every day to earn a place for our products in consumers’ hearts and homes. At Kenvue, we believe everyday care can not only make people well; it can make them whole. Beware of recruitment scams: https://www.kenvue.com/media/recruitment-scams-alert
