About Us:
Since its inception in late 2022, SavedBy has partnered with 200+ eCommerce merchants and has saved over $2 million in shipping mishaps by offering package protection services to merchants and their customers. Our rapidly growing merchant base has been built over the last 2 years by offering best-in-class software and customer service for merchants doing $10m+ annually. To date, we have protected over 5 million orders and expect to cover an additional 5 million by the end of year 2025.
savedby.io
Job Description:
We are seeking an experienced and driven Product Manager with 3+ years experience to lead the definition and execution of our product roadmap. The ideal candidate is a self-motivated leader with strong communication skills who thrives in a fast-paced environment. The core job-to-be-done is to translate complex business needs into an organized roadmap for the company and well-defined feature requirements for our engineering team. As our first Product Manager, you'll build systems, act as a product owner, and serve as a scrum master. This high-visibility role offers exposure to business leadership and customers, with opportunities to grow and make an impact.
There will be times where this position will work outside the typical “Product Manager” role and be asked to roll up the sleeves to help with UI / UX / Coding tasks if needed. Our teams go out of their way to help each other to achieve a common goal, and we feel this is an essential characteristic of any member of SavedBy.
Key Responsibilities:
- Work closely with business stakeholders (CEO, COO & CTO) to identify business opportunities and translate them into product requirements
- Partner with tech leadership on sprint prioritization and estimation
- Develop clear documentation, including user stories and wireframes
- Assist directly with customer onboarding and implementing SavedBy on Shopify stores
- Implement and manage design requirements, whether team-based or outsourced
- Manage design requirements and conduct market research
- Monitor product performance and use data-driven insights for improvement
- Partner with marketing and sales on go-to-market strategies and public-facing documentation
- Build and grow the Product team at SavedBy from the ground up
Qualifications Required:
- Passion for technology, innovation, and user-centric design
- Bachelor’s degree in Business, Computer Science, Engineering, or a related field
- 3+ years of experience in product management, product ownership, or program management, preferably in a technology or software company.
- Strong problem-solving and data analysis skills
- Experience working with Agile methodologies and tools like Jira, Trello, or Asana
- Excellent communication and stakeholder management skills
Preferred:
- Programming experience (MERN stack)
- Database querying skills (MongoDB)
- Google Analytics and Tag Manager experience
- UI/UX design experience
- Shopify integration knowledge
- Google Cloud experience
- E-commerce industry background
Why Join Us?
- Opportunity to work on cutting-edge technology and shape the future of our products
- Collaborative and dynamic work environment with a diverse team
- Competitive salary, benefits, and career growth opportunities
If you are a proactive, strategic thinker with a passion for building great products, we would love to hear from you. Apply today and shape the future of e-commerce shipping protection with us!
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What We Do
SavedBy was founded in 2021. At its inception, SavedBy developed a groundbreaking tool to offer eCommerce merchants and their customers the ability to offer package protection during their checkout. Now, hundreds of merchants on Shopify are using SavedBy to protect their packages, and we have evolved to offer other solutions such as: Package Tracking, Customer Service, and SMS.
We are working together with the world’s most respected brands and retail organizations of all sizes — from family-owned to publicly listed giants — to transform customer service and package protection.
Why Work With Us
We are a team-first culture and ensure every employee has the opportunity to grow and learn. We aim to promote from within, with all of our employees having received promotions in a short period of time from starting at the company.
