Product Owner (Remote, USA)

What’s the Work?

We’re looking for an individual with a passion for accounting and inventory software, who translates customer needs into solutions through product development. We need someone who understands that good software solutions make our partners and business owner’s lives more uncomplicated. Someone who can work closely with the Product Director, Product Analysts/Owners/Managers, QA Manager, Customer Success Team, Sales Team, and multiple Software Engineers. Someone that can talk to and understand the needs of customers, and who is knowledgeable with product design and UI/UX principles.

You will conduct market and industry research; competitive analysis; Jira and Zoho Desk research and analysis - tickets, filters, dashboards, statistics/metrics; compilation for scope work; and customer interviews/discussions. Then convert this activity into actionable insights for the product. 

You’ll work closely with our engineering team to ensure bug, feature and project deliverables are on time. You’ll work closely with product marketing, sales and success teams to gain a deep understanding of the needs of our current and future customers, and will have a keen eye for identifying and solving problems that deliver true benefits. You will also be responsible for internal training as assigned and writing Knowledgebase Articles and Release Notes. 

This is an exciting, fast-paced role. Are you up to the challenge?

Essential Functions – Responsibilities

We’re looking for a candidate who can:

• Manage existing product features and assist in timely new project deliverables in our annual product roadmap.
• Define requirements, specifications, and design/ for new features, improvements and bugs.
• Lead/Host Product and Developer meetings, drive projects forward and address issues in a timely manner.
• Articulate/communicate to the development team, proactively addressing any native language constraints, cultures or differing work time zones. 
• Conduct internal and external training sessions/demos, write Knowledgebase Articles and Release Notes.
• Draft Project Scopes to include: Goals, Business Requirements, Competitive Analysis, Workflows, pose and answer questions/comments.
• Draft Project Product Descriptions (PD’s) documents from Scopes.
• Contribute and test to ensure an easy-to-use, intuitive user experience for core product, integrations, mobile and web applications.
• Moderate level experience in: Jira, Confluence, Asana, Zoho Knowledgebase, Zoom.
• Identify fresh opportunities for innovation and enhancements in our existing SaaS.
• Conduct market research, competitive analysis and customer, subject matter expert, consultant interviews and feedback sessions.
• Help the Product team compile findings into actionable insights.
• Participate in our development process and contribute to the priority of product enhancements.
• Work with QA Manager and team/contractors to: develop, document and test solutions and business cases, keep abreast of projects and timeframes.
• Provide subject-matter expertise on our existing solutions for the organization.
• Other assignments and tasks as assigned.

Qualifications:

• Bachelor's degree in Accounting, with related work experience (not less than 5 years). (Required)
• Experience/knowledge of business operations/workflows and inventory.
• Project Management skills/experience required, meeting deadlines, driving results and milestones.
• Expertise in market research, competitive analysis, and customer interviews with positive/solid people skills.
• Strong technical background with understanding of software development and web/mobile technologies.
• Exceptional analytical skills, attention to detail, as well as ability to grasp multiple product requirements.
• Strong multi-tasker with a need to be productive and meet deadlines.
• Software as a Service (SAAS) product experience is strongly preferred.
• Experience working side by side with hardware technology or software development.
• Proficient with: Microsoft Office (Excel, Word, PowerPoint, with an emphasis in Excel).
• Preferred proficiency with: Jira, Confluence, Asana, Slack, Service Desk Software - Zoho Desk preferred. 
• Excellent presentation, written and verbal skills.
• Keen sense of user experience and ability to empathize with customers.
• Ability to work with others of different nationalities and in multiple time zones (including overseas). We are a 100% remote company.

What’s it Like There? ( Work Environment)

• We have a vibrant, fun office atmosphere with teams that work cross functionally.
• It’s a fast-paced, multi-tasking environment with opportunities for growth and reward.
• Our company promotes work/life balance to achieve maximum performance professionally and personally.

Compensation and Benefits

We value hard work and on-the-job-excellence, so we offer competitive compensation and benefits packages:

• Position offers a competitive base salary
• Medical, Dental, Vision, Life and Short Term Disability - 100% Company paid 
• Long Term Disability - 100% Company paid
• 401k benefits
• Aflac plans offered
• 15 PTO Days/Annual - starting; increases with tenure
• Sick Leave
• Holidays
• Flexible Savings Account