Product Owner

Who we are

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Greece, India, Canada, Poland and Uruguay with the Athens office being one of the largest, hosting around 600 employees working from the center of Athens for the rest of the world.

Position Summary

The vision of the Product team is to work with speed, passion, dedication, and with a “getting things done” approach ensuring that we are doing the right things connected to the Group strategy. In sync with the growing targets and needs, we are growing the Product team and on the lookout for a new Product Owner to join our Post Booking Automation team.

The goal of the Post Booking Automation teams is to manage changes and cancellations on customer bookings. We focus on creating automation, self-service solutions and agent tools that empower both our customers and our partners. As a Product Owner in this domain, you will play a key role in shaping and delivering seamless experiences that ensure quick, efficient and reliable handling of customer requests. Your work will directly impact how travelers and agents manage bookings. 

The position can be located in Greece or Sweden but travel between the different offices including development sites may be required. 

The role as Product Owner 

Initially you will be working alongside a Senior Product Owner to ensure development targets are met around the given domain. You will join her/his daily work with the development teams, coordinating  Business Owners, Product Managers, Project Managers, CX, UX, Developers as well as other stakeholders.. By coaching and hands-on involvement with real projects you will gradually transition into a high degree of autonomy with the goal to lead your own team. 

With an entrepreneurial mindset you will be responsible for 

● Being part of the long term product/domain plan and requirement assessment process.

 ● Ensuring knowledge sharing throughout the organization and that stakeholders are updated continuously with the latest status. 

● Providing post-release and day-to-day support by collecting, filtering, organizing, prioritizing and following up bug reports and questions. 

● Identifying problems/opportunities within your domain and bringing them to life. 

● You have the ability to break down a complex concept/process into simpler parts and present it to someone with less insights. 

● You are used to working with people and have excellent communication skills (verbal and written communication), being able to tailor your language to the audience you refer to. 

● You thrive when taking on new responsibilities and feel comfortable making decisions. 

● Ability to deliver a data driven approach with a customer-first mindset. 

Meritorious: 

Some technical knowledge of how GDS and/or LCC booking processes work. 

Experience of working in internal ETG tools like Edvin, Looker etc.

Experience of working in documentation programs such as Atlassian or Figma. Experience of the Agile world such as Scrum and/or Kanban.
Previous experience working with AI technologies is considered an asset. 

Working at the leading European OTA in selling flight tickets, means being part of a fantastic group of professionals, all of us with different skills and personalities which is what makes us a great team. We offer you:

• Hybrid working environment - having the opportunity to work both remotely and at the office enabling you flexibility!
• Office in the City – We sit on bright, large floors (over 4000㎡!) in central Athens. Just a short walk from the Ambelokipi Metro station.
• Growth – We believe in personal development and continuous education, thus we offer the opportunity of role-related training on tools and best practices.
• Team activities - We also like to schedule company/department/team activities and events outside the office space!
• Fun & Work: We have a relaxed & fun work environment where you can enjoy free coffee/tea, playing ping pong or video games.
• Health Benefits - Through partners we offer a private health insurance plan. We also offer the possibility to use 2 extra medical leave days in case of need.

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.