Product Owner

As passionate about our people as we are about our mission.

What We’re All About:

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients.  At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients.  At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

The Job At-A-Glance:

Today, one out of 10 digital banking customers in America leverages our high-performing, flexible platform. Our Software Delivery team is looking for a talented Product Owner to serve as our deployment manager and drive our portfolio to make it easier and faster to develop and deploy new software. With more than 70,000 seamless deployments under our belt, we are transforming how we deliver software. If you are excited by the prospect of turning this vision into a reality, let’s get to work building the future.

Q2’s Software Delivery engineers are engaged, motivated, and dedicated individuals who love to solve complex problems. While we design and build sustainable production systems that create simple, smart, and reliable experiences for our customers, we are also at the helm of managing Q2’s largest initiative – reducing the time it takes our customers to reap value from our innovation. We play a pivotal role in delighting our customers, and you will be in a unique position to influence our software delivery lifecycle strategy, enhance our platform capabilities, and drive seamless updates across the organization.

As Product Owner, you will be primarily focused on owning our deployment lifecycle (from release through deployment), prioritizing customer feedback/business requirements into our roadmap, and organizing and executing our software delivery strategy. To unblock automation and remove impediments, you will need to perform business analysis to coordinate, schedule, and communicate with our partners and customers. Moreover, this is a high-profile customer-facing role, so your strong communication skills and support mindset are important. If done well, you’ll be able to see the impact of your efforts come to life as we deploy our products and services to millions of users across the country. If you’re product-focused, scrappy, driven, and a great problem solver – you’ll feel right at home on our team.

A Typical Day:

• Work with Platform Engineering leadership to develop and effectively prioritize our roadmap
• Collaborate with technical SMEs to understand, anticipate, and resolve the risks and challenges of making broad changes across our complex architecture and variable configurations
• Facilitate version selection and testing with our Software Engineering counterparts
• Partner with project managers and other delivery groups to schedule updates 
• Coordinate with release management / technical writing on digestible release notes
• Support notification of our customers' pre/post update
• Interface with external customers and internal teams about update questions and requests
• Validate that the updates scheduled were delivered and manage the error budget
• Ensure timely triage of potential issues with software delivered via seamless updates
• Partner with clients and internal partners to identify, build and measure capability that meets business goals
• Develop and drive service performance metrics

Bring Your Passion, Do What You Love. Here’s What We’re Looking For:

• Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and 
  a Master’s degree; or a PhD without experience; or equivalent work experience.
• B.S. or B.A in Business, Marketing, Psychology, Engineering, Communications or related field 
• Minimum years in product management, financial services or e-commerce is preferred
• Good working knowledge of CI/CD pipelines with experience working in an agile software development
• Well-versed in process management, demonstrated ability to manage complex rollouts with multiple stakeholders – has launched products at scale
• Excellent verbal, written, presentation, and interpersonal skills
• Self-starter with a proven ability to deliver results with minimal assistance is a must
• Scrappy; quick to find the best path to a goal by collaborating with others
• An intuitive problem solver comfortable operating in ambiguity
• Detail-oriented with an eye for data analysis
• An effective communicator that can align internal and external stakeholders
• A pragmatic optimist that brings positive energy to everyone they work with

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities

• Flexible Time Off 

• Career Development & Mentoring Programs 

• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents 

• Community Volunteering & Company Philanthropy Programs 

• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

How We Give Back to the Community:

You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.