Product Owner

About Playtech 
 
Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience. 

As the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector.
Read more about who we are and what we do here: 
www.playtechpeople.com and www.playtech.com 
  
Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech's overall commitment to responsible business practices. 

Ready to level up your career? 

Playtech’s IMS unit is looking for a Product Owner who enjoys turning ideas and insights into action, stays curious, and thrives on working with different teams. You’ll be right at the intersection of product, technology and client needs, working closely with development teams and operators to shape solutions that make a real difference to PAM products. 

Your influential mission. You will...  

• Take ownership of the user-facing interfaces in the PAM product core, including the admin interfaces operators use to manage and understand their players. 
• Work closely with two development teams, one in Estonia and one in Ukraine, to turn product requirements into quality features. 
• Collaborate with the Product Manager and another Product Owner to shape priorities, develop the product roadmap and drive the PAM product forward. 
• Translate business requirements into clear, actionable backlog items, including epics and user stories. 
• Keep the backlog well-groomed and refined, and make sure both teams understand priorities, scope and acceptance criteria. 
• Act as the first point of contact for the teams on product questions, and make timely decisions to keep delivery moving. 
• Collaborate with UX, QA, support and other stakeholders / operators to make sure features are intuitive, usable and meet real operator needs. 
• Work closely with the content writing team as a key stakeholder, making sure interface texts, labels, guides and product release information are clear, consistent and useful for operators. 
• Track feature usage and feedback to inform future planning and confirm that new functionality delivers value. 
• Maintain product documentation and release information. 
• Work directly with operators to understand their needs and feedback and turn them into relevant product improvements. 
• Take on analytical tasks when needed, working with business and technical input to explore requirements and support product decisions. 

Components for success. You...  

• Have 2+ years of experience as a Product Owner or in a business role (e.g., Business Analyst). 
• Take ownership and follow things through from idea to delivery.  
• Are very organized and can communicate priorities to teams across multiple locations.  
• Are persistent, curious and outgoing, and enjoy building relationships with teams and stakeholders.  
• Have some experience with analytics and BI tools. 
• Have hands-on experience building and working with AI agents. 
• Can write clear user stories and acceptance criteria, direct AI agents with precise specifications and critically verify the quality and correctness of their output. 
• Understand SQL and relational databases as well as cloud-based solutions. 
• Are comfortable working with distributed teams across time zones and cultures.  
• Are able and interested to learn. 
• Communicate fluently in English, both written and spoken. 

You'll get extra points for... 

• Experience working with Agile methodologies and tools (e.g., Jira, Confluence).  
• Experience in the iGaming industry or in user account management.  
• Have experience with back-office or admin interfaces and data-heavy UIs. 

Thrive in a culture that values...   

• Initiative-taking and confident approach at the workplace.  
• Global scope and inclusive working environment.  
• Constant learning and development opportunities.  
• Active lifestyle and mental well-being. 
• Fun and engaging company events. 

PAM Product Team

Player Account Management (PAM) is a central component of Playtech’s PAM+ gaming platform, responsible for managing the full lifecycle of the player account, from registration and login to profile management, verification and account controls. It serves operators across Sports betting, Casino games, Live dealer games, Bingo and Poker. 
The platform handles a large volume of player data and account activity every day. On top of it, the team builds the interfaces and tools that operators use to manage their players, monitor activity and meet regulatory and business requirements, so that every user has an efficient, consistent and seamless experience. 
 
Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.