The Product Owner is a crucial role on an application development team helping to transform a high-level vision into detailed functional requirements, create product user stories, and accept the completed deliver within a given iteration. That person is the primary contact responsible for ensuring the development team works on the tasks intended to address specific product scope and capabilities.
Responsibilities- Lead product vision and strategy for your product team.
- Own and drive collaborative discussions with business stakeholders, product managers, and engineering teams to shape the roadmap, define scope, and refine requirements.
- Write robust user stories that show your understanding of the product, the technical limitations, personas and acceptance criteria.
- Develop deep knowledge of users, formulating hypothesis and advocating product direction and roadmap.
- Act as the subject matter expert for your product; including awareness of the related technology stack and how the market and our customers use and extract business value from your product(s).
- Define product roadmaps and drive PI objectives.
- Assess risks and benefits of product enhancements and gain alignment with stakeholders, clients, and product managers.
- Analyze product metrics and define continuous improvement initiatives to increase the product’s business value.
- Introduce new approaches and tool sets that will allow the product development team to better understand the solution criteria and requirements.
- 8+ years of working experience as a Product Owner who is used to working in a high performing Scrum environment.
- Understanding of end-to-end contact center functionalities (Twilio Voice will be a bonus)
- Exposure to Twilio IVR and Insights reporting will be a bonus
- Good communication skills with ability to independently lead large scale discovery sessions with challenging and difficult stakeholders
- Understanding and documenting business needs and converting them into consumable user story with clearly articulated acceptance criteria’s
- Task ownership and Accountability of product processes and deliverables with minimal or no help
- Empathetic and high-performing product person who thrives in high-speed environment
- Highly proficient in collaborating with project stakeholders, end-users, business partners, and technical team members to deliver high quality products.
- Excellent communication skills with experience handling extremely challenging & demanding stakeholders.
- Concrete understanding of writing high quality user stories and ability to define high-level business objectives and drive product roadmaps.
- Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support data-informed task execution.
- Familiarity with AI-enhanced platforms is a plus.
- A solid understanding of AI capabilities and limitations including ethical considerations is expected.
- Experience in agile and scrum development organizations.
- Experience with identifying and reporting on key performance indicators to help visualize efficacy of product enhancements.
Preferred experience:
- Certified Scrum Product Owner (CSPO) or Professional Scrum Product Owner (PSPO) is a plus.
- Experience in healthcare is a plus.
Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.
Disability Accommodations: Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.
Applications will be accepted until the position is filled or the posting is removed.
The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $64,974.00 to $149,880.00. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential variable compensation programs. Information regarding the benefits available for this position are in our benefits overview.
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About UsPerficient is the global AI and technology consulting firm disrupting the traditional consulting model. Powered by our 7,000+ advisors, engineers, and designers, Perficient implements AI-first solutions that break conventions and deliver outcomes that matter. Proudly serving clients that represent the world’s most innovative brands, and in collaboration with our powerful technology partner ecosystem, we bring deep industry expertise and data-driven design to redefine how businesses run and succeed. Perficient is different. For real. Learn more at perficient.com. About the TeamOur award-winning Commerce team partners with the industry’s leading technology providers to design, build, and support digital experiences that delight our Fortune 500 customer base and some of the most recognized brands on the planet. Our dedicated teams in Commerce, PIM (Product Information Management), OMS (Order Management), and content delivery simplify the complexity of Commerce so that every touchpoint delivers a unified and exceptional customer experience.Skills Required
- 8+ years of working experience as a Product Owner in a high performing Scrum environment
- Understanding of end-to-end contact center functionalities
- Twilio Voice experience
- Exposure to Twilio IVR and Insights reporting
- Ability to independently lead large-scale discovery sessions with challenging stakeholders
- Ability to document business needs and convert them into consumable user stories with clear acceptance criteria
- Task ownership and accountability for product processes and deliverables with minimal help
- Empathetic, high-performing product mindset that thrives in high-speed environments
- Highly proficient collaboration with stakeholders, end-users, business partners, and technical teams
- Excellent communication skills, including handling extremely challenging and demanding stakeholders
- Concrete understanding of writing high-quality user stories and defining high-level business objectives and roadmaps
- Demonstrated ability to leverage AI tools to enhance productivity and support data-informed tasks
- Familiarity with AI-enhanced platforms
- Solid understanding of AI capabilities, limitations, and ethical considerations
- Experience in agile and scrum development organizations
- Experience identifying and reporting on key performance indicators
- Certified Scrum Product Owner (CSPO) or Professional Scrum Product Owner (PSPO)
- Experience in healthcare
Perficient Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Perficient and has not been reviewed or approved by Perficient.
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Retirement Support — Retirement offerings are positioned as robust, including a 401(k) with company match, an Employee Stock Purchase Plan, and an option for after-tax contributions (mega backdoor Roth). Eligibility details are described as clear for core benefits, supporting confidence in plan access timing.
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Parental & Family Support — Parental benefits are described as structured, with paid maternity recovery time and paid parental leave for all new parents. Company-paid disability coverage is also highlighted, strengthening the overall family support posture.
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Fair & Transparent Compensation — Compensation is characterized as generally market-aligned for a portion of roles, with examples of pay being viewed as fair or decent in certain contexts (such as remote or region-specific situations). Variable pay potential appears stronger in some tracks, improving perceived competitiveness for those roles.
Perficient Insights
What We Do
Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers’ expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, we bring big thinking and innovative ideas, along with a practical approach to help the world’s largest enterprises and biggest brands succeed.
