Product Owner

Organization:

At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Job Title: Product Owner

Location: Bangalore, Manyata Tech Park

Business & Team:

The Commonwealth Bank is the leading financial institution in Australia and provides integrated financial services.
The role sits within the Bankwest Technology division. Bankwest is a subsidiary of The Commonwealth Bank, and the Bankwest Technology division (BWT) is accountable for maintaining system resilience and supporting the delivery of our bold technology strategy at pace and scale.
Bankwest Technology consists of Platforms and Chapters underpinned by areas of expertise that manage Bankwest technology, applications and systems to support the Bankwest business. Bankwest Technology is located primarily in Bankwest Place in Perth, WA and has a total approx. 650 employees.

Impact & contribution:

• Empathetic and self-aware. You think and care deeply about how you might interact with your team, stakeholders and customers.
• A Mentor, harboring a passion to nurture, grow and influence those around you to think differently and always maintain a growth mindset.
• Innovative. You continually seek to improve the status quo for our customers. You inspire your team to do the same and remain resilient through change.
• Promoting quality and delivering at pace through the maximization of automation is one of the key focus area of the role.
• Risk Aware. You proactively identify and understand, openly discuss and act on current and future risk.
• Agile practices. You are aware of agile practices and are able to promote the same within the squad

Role Overview:

We are seeking a Product Owner to lead initiatives that improve the home loan journey by enabling more seamless, automated, and straight-through lending outcomes.

The role will focus on the Home loans Pre offer space, helping transform manual validation activities into digitised, rules-driven, and intelligence-led capabilities.

Key Responsibilities:

• Translate home lending validation, risk, operational, and customer experience needs into product features, epics, user stories, and backlog items.
• Own and prioritise the squad backlog for initiatives across the Validators space, ensuring alignment to crew objectives and measurable business outcomes.
• Lead initiatives that improve and automate income verification, reducing manual validator effort while maintaining strong lending quality and risk controls.
• Support the expansion of our fraud detection capabilities beyond payslips to additional document types used in the home loan application journey.
• Partner with validators, lending operations, risk, compliance, and technology stakeholders to identify pain points and deliver practical, scalable solutions.
• Define clear acceptance criteria and ensure delivered solutions meet business, risk, compliance, and operational requirements.
• Monitor and use key performance indicators such as straight-through processing rates, validation turnaround time, manual touchpoints, exception volumes, rework rates, fraud detection outcomes, and validator productivity.
• Support change management, adoption, and communications for new validation capabilities, ensuring users understand new processes and system behaviours.
• Continuously identify opportunities to simplify the home loan journey, reduce operational friction, and improve customer, banker, broker, and validator experience.
• Promote quality delivery through automation, data-driven decision-making, and close collaboration with engineers, analysts, testers, designers, and business SMEs.

Skills & Experience:

• 8–12 years of experience in product ownership, business analysis, lending technology, financial services, operations transformation, or digital delivery.
• Strong understanding of home lending processes, including application assessment, document collection, income verification, validation, credit risk controls, and operational workflows.
• Experience working with lending operations, validators, bankers, brokers, risk, compliance, and technology teams.
• Experience delivering automation, workflow digitisation, rules-based decisioning, straight-through processing, or operational efficiency initiatives.
• Good understanding of fraud detection, document verification, income verification, and risk-based controls within a lending environment.
• Experience with Agile delivery, including backlog management, story writing, prioritisation, sprint planning, stakeholder engagement, and delivery governance.
• Ability to convert complex business problems into clear product outcomes, requirements, and delivery plans.
• Strong analytical mindset, with the ability to use data and operational metrics to identify opportunities and measure success.
• Excellent communication, stakeholder management, and influencing skills.
• Ability to balance customer experience, operational efficiency, risk management, compliance, and technology delivery constraints.

Education:

Bachelor’s degree in engineering in Computer Science/Information Technology