See yourself in our team
Business Banking (BB) manages relationships with Commonwealth Bank’s small-medium enterprise customers, mid-market corporate customers, and regional and agribusiness customers, providing a wide range of financial services and solutions. It also services our personal and institutional online trading customers.
The Virtual Relationship Management (VRM) Crew is responsible for designing and implementing go to market propositions using Agentic AI approaches which would plug into branch, digital, call centre and RM managed capabilities. This forms the future of AI driven distribution for the Business Bank and sits with the CCD Domain.
Do work that matters
Reporting into the Crew Lead, your responsibilities include but are not limited to:
- Building, owning and running agents to enhance the service proposition for Business Banking customers.
- Lead a multi-disciplinary squad to help build an end-to-end service agent proposition for Business Banking customers working with a number of other teams across BB, Retail Banking Services and Technology.
- Building capabilities that include built include, but not limited to, end to end process automation agents that can service inbound customer requests
We are interested in people who have
- A strong understanding of customer conversations and service needs
- Experience building process automation capability previously
- A deep understanding of the role of Generative AI and Agentic AI to transform process automation
- Experience in, and strong understanding of setting up AI capability
- Experience in leveraging market leading open source and proprietary LLM capability to deliver best in class Customer Experience using Generative AI
- Understanding of principles to create autonomous agents for customer service usage aligning to group agentic ecosystem and architecture guidelines
- Seasoned manager of senior stakeholders, leading change, delivering clear communications and delivering on a strategic agenda
- Exceptional verbal and written communication skills
If this sounds like the role for you then we would love to hear from you. Apply today!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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What We Do
Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services. We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances.
