THE ROLE 📝
This is an exciting opportunity for a Senior Business Analyst to join the US Product team at Form3. The role will support the continued development and delivery of Form3’s US payments product suite, acting as a subject matter expert across the relevant payment schemes and working closely with Product, Engineering and external stakeholders.
Depending on your experience and background, you may focus on the ongoing development and optimisation of our live FedNow and RTP solutions, or support the build of new capabilities across ACH and Fedwire.
Key Responsibilities
- Take ownership of business analysis activities across one or more US payment product lines, depending on your experience and background.
- Support the development and continuous improvement of our live FedNow and RTP solutions and/or support the design and build of new ACH and Fedwire gateway capabilities.
- Develop a strong understanding of the relevant US payment schemes, including their rules, processes and technical requirements. Act as a subject matter expert for internal teams and external stakeholders.
- Work closely with Product Managers and Engineering teams to translate product requirements into deliverable solutions.
- Write user stories, define acceptance criteria and create functional and non-functional specifications.
- Analyse the impact of product changes across APIs, services, data and operational processes.
- Support product discovery, testing and delivery throughout the product development lifecycle.
- Use data and customer insight to inform product decisions and identify opportunities for improvement.
WE ARE LOOKING FOR 🔍
We are looking for an experienced and versatile Senior Business Analyst with strong knowledge of US payments and the ability to take ownership of complex areas of work.
Essential:
- Significant experience as a Senior Business Analyst, Business Analyst, Product Owner or in a similar product-focused role within payments or financial services.
- Strong experience working with US payment schemes, ideally including FedNow, RTP, ACH and/or Fedwire.
- A detailed understanding of how relevant US payment schemes operate.
- Experience working with payment gateway products, APIs and/or cloud-based technology.
- Proven experience writing user stories, acceptance criteria and functional requirements.
- Experience analysing complex requirements and their impact across products, services and platforms.
- A strong understanding of the product development lifecycle.
- Excellent stakeholder management and communication skills, particularly when working with Engineering teams.
- The ability to work autonomously and effectively in a fast-paced, delivery-focused environment.
INTERVIEW PROCESS ✍️
Stage One: Screening Call with the Talent Team
Stage Two: Team Interview with a Senior Business Analyst and Senior Product Manager
Stage Three: Case Study Interview with two Heads of Product
We always aim to stick to the above process; however, there may be occasions when an additional interview stage is required for us to be sure we are hiring the right person!
HIRING LOCATIONS 📍
We're currently able to consider applications from candidates based in Ontario (Canada) and the following US states: Connecticut, Florida, New Jersey, New York and North Carolina.
This is a fully remote role. You'll be expected to travel occasionally for team and customer meetings, primarily to New York, with occasional travel to the UK.
BENEFITS 🏝️
Form3 are a 100% remote, flexible business and are able to offer part-time working arrangements. We believe this enables our people to achieve amazing things with a healthy work-life balance.
For further information on what it’s like to work here, and for more information on our full benefits package, visit our careers page. If you have any other questions, we’d be happy to discuss these with your during the interview process.
ABOUT FORM3 💭
At Form3, we're building the technology that powers the future of account-to-account payments, helping banks and financial institutions deliver faster, smarter and more resilient payment experiences. We're committed to creating a flexible, inclusive workplace where people can do their best work. As a remote-first company, we support flexible working patterns and offer part-time opportunities where possible. We continually invest in our people through a competitive benefits package, although these vary by location. Speak to our Talent Team to learn what's available where you are.
For more information about life at Form3, check out the following pages:
What we do | Life at Form3 | Benefits | Flexa-verified employer | Podcasts
OUR DEI&B COMMITMENT
We hire talented people from a variety of backgrounds and experiences and are committed to a work environment based on diversity, open-mindedness and curiosity. We’re united by our company values (we even created them together!) and we celebrate our unique differences.
Our employee lifecycle processes are designed to embrace equal opportunity and prevent discrimination against our people regardless of personal characteristics. It is our strong belief that the more inclusive and belonging we are as a business, the better our work will be.
As an inclusive employer, we guarantee to interview all neurodiverse and physically disabled applicants who meet the minimum criteria for this role. We also encourage candidates to notify us of any reasonable adjustments that may be required during the recruitment process. This includes providing job adverts in alternative, accessible formats or adjustments required at interview stage.
If you consider yourself to be neurodiverse or physically disabled under the UN definition of disability and would like to be considered under this scheme and/or require any reasonable adjustments please let us know by sending an email to [email protected] clearly stating your consent for us to process this data.
For more information please refer to our Recruitment Data Policy.
Skills Required
- Over 3 years of experience in a Product Owner or Business Analyst role
- Experience working on US payment gateway products, including FedNow, RTP, ACH, Fedwire, or Zelle
- In-depth understanding of US payment schemes
- Ability to write user stories and define acceptance criteria
- Experience creating functional features and non-functional specifications
- Technical experience with APIs and/or cloud-based product offerings
- Hands-on data analysis experience and ability to present insights to internal and external stakeholders
- Understanding of the full product development lifecycle
- Strong stakeholder management and communication skills
- Ability to collaborate effectively with Engineering teams
- Ability to work autonomously in a fast-paced, high-growth environment
- Previous experience working on Zelle products and implementing Zelle gateways
- Experience in an external-facing customer or client partnership role
What We Do
Form3 develop payment technology. We offer a fully managed, payment technology platform for Financial Institutions as-a-Service.Our vision is to be the worlds most trusted provider of payment technology.We design, build and run the technology that powers the future of payments.Historically, banking leaders believed that infrastructure technologies were an asset for their financial institution because they were managed locally and could be customised. Form3 is changing this model and offering payments infrastructure as a service. A fully cloud native platform that is fully managed to lower costs across operations, infrastructure, security, upgrades, and change management.Form3 has proven that there is a cheaper, simpler, and more efficient way for FI's to handle large payment volumes and scale dynamically without a heavy infrastructure burden. We enable FI’s to benefit from the flexibility, business agility and speed to market that an API-first platform brings along with embedded services that ensure they are always future-ready.Form3 work with regulated financial institutions including large Enterprise banks and digital challenger banks including Mastercard, Lloyds Banking Group, Ebury, LHV, PPS, N26, Square, Aion Bank and others.
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