Are you looking for an exciting opportunity to join a dynamic and growing team in a fast-paced and challenging area? This is a unique opportunity to work in the Product Management team, partnering with the Business to drive AI-first transformation across end-to-end deal booking.
As an Associate – Product Owner in the Digital & Platform Services team, you will play a key role in leveraging AI and intelligent automation to streamline the end-to-end booking lifecycle—reducing manual touchpoints, accelerating accuracy, and driving business performance. The role requires strong domain understanding of lending operations and the end-to-end loan lifecycle, with a focus on how AI and automation enhance workflows across origination, booking, and servicing. Working knowledge of vendor platforms such as Finastra Loan IQ, FIS ACBS, and other market-leading lending systems is essential.
Job Responsibilities:
Set product vision/strategy and shape the roadmap through discovery (interviews, process deep-dives, data/controls analysis).
Own and refine the backlog (epics/features/stories) aligned to priorities and measurable outcomes.
Track success metrics across cost, functionality, risk posture, and reliability to drive decisions.
Drive simplification/modernization of commercial lending servicing with engineering partners.
Deliver scalable capabilities across the lending lifecycle (credit, underwriting, closing, funding and servicing).
Ensure requirements are clear, testable, and traceable—avoiding one-off solutions.
Align business, ops, tech, and controls on scope, sequencing, and trade-offs.
Manage dependencies, risks, and decisions; communicate changes clearly.
Ensure operational readiness and adherence to risk/control and quality standards.
Lead QA/UAT and support go-live, hypercare, and continuous improvement using feedback and outcomes.
Identify productivity/efficiency/control improvements via redesign, digitization, and automation and Use personas/UX inputs to keep decisions user-centric.
Required qualifications, capabilities and skills:
- Bachelor's Degree with minimum 8 years’ experience including minimum of 5 years of experience or equivalent expertise in product management or a relevant domain area, for commercial lending or experience in a Back office/Financial industry
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Demonstrated prior experience of senior stakeholder / dependency management
- Knowledge of technology standards, industry trends, and emerging technologies, including artificial intelligence.
- Experience writing technical stories using industry-standard tools and notations (e.g., Jira/Confluence)
Preferred qualifications, capabilities and skills:
Candidates with knowledge of loan systems like Loan IQ, ACBS will be an added advantage
Demonstrated experience applying AI and automation to transform operational workflows
Knowledge of lending products, credit documentation, and end-to-end loan lifecycle processes
Solid understanding of project management and business analysis techniques
Strong communication and stakeholder management skills—able to translate between business and technology audiences with clarity
Commercial awareness with a genuine interest in business development and how technology drives value
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Bachelor's degree
- At least 8 years of total experience, including at least 5 years in product management or a relevant commercial lending, back-office, or financial industry domain
- Advanced knowledge of the product development lifecycle, design, and data analytics
- Experience leading discovery, ideation, strategic development, requirements definition, and value management
- Experience with senior stakeholder and dependency management
- Knowledge of technology standards, industry trends, emerging technologies, and artificial intelligence
- Experience writing technical stories using tools such as Jira and Confluence
- Knowledge of lending systems such as Finastra Loan IQ or FIS ACBS
- Experience applying AI and automation to operational workflows
- Knowledge of lending products, credit documentation, and end-to-end loan lifecycle processes
- Understanding of project management and business analysis techniques
- Strong communication and stakeholder management skills
- Commercial awareness and interest in business development and technology value creation
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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