Product Owner, Insurance

Location: Austin (Domain), TX (In-office 4x per week)

Company: Kizen, www.kizen.com

Kizen’s Platform, AI Agents & True Context Technology (TCT) power millions of mission-critical experiences for leading organizations in highly regulated industries (insurance, healthcare, financial services).

Our platform helps organizations automate the workflows that matter most — from helping insurance agents manage contracting and commissions, to enabling healthcare providers to deliver proactive patient care, to empowering financial institutions to classify documents and extract data automatically.

And that’s just the beginning. With Kizen, developers can build new enterprise applications and impactful AI agents, while business users can customize dashboards and agents using natural language, low-code, or code — all on the same platform.

What used to take months or years to build, configure, and connect now takes just days. Kizen combines powerful pre-built agents and use cases with an enterprise platform for automation and data connection — all built on an AI-first architecture that’s easy to adopt, scale, and trust.

We’re solving real operational problems and helping the world’s most complex organizations work faster, smarter, and more humanely.

Join us in transforming how industries work — one workflow, one agent, and one customer success story at a time.

Are you a tech-savvy problem-solver with a passion for creating world-class customer experiences? Ready to play a key role in transforming how businesses harness the power of AI? If so, this is your moment.

We’re looking for a Product Owner who’s ready to roll up their sleeves, collaborate with clients, and drive meaningful change through innovative software solutions. This isn’t just a job — it’s a front-row seat in shaping the future of AI-powered business platforms.

This is a career-defining opportunity to be part of something truly special. As a Product Owner at Kizen, you’ll be at the intersection of cutting-edge tech, operational transformation, and customer success. You’ll work directly with clients, customizing our rapidly growing low-code platform for everything from sales to marketing and operations — all while building scalable, data-driven solutions that make a real impact.

You’ll be surrounded by high-performing, mission-driven teammates and work closely with our implementation, product, and data teams. The work you do won’t just be noticed — it’ll be celebrated.

• Improving broken or inefficient workflows.
• Making complex systems simple for end users.
• Being the expert who understands a system better than anyone.
• Clear documentation, clarity, and precision.
• Seeing their product adopted and used successfully.
• Working cross-functionally to deliver results.
• Helping customers and internal teams understand how the system should operate

• 5+ years in Product Ownership, Business Systems Analysis, or similar hybrid roles
• Strong understanding of SaaS workflows, business process automation, and system integrations
• Experience in insurance, contracting, credentialing, or compliance-heavy industries
• Demonstrated experience documenting complex business processes and system logic
• Ability to gather, refine, and translate requirements into clear specifications for engineering
• Excellent communication skills and comfort interacting directly with clients
• Experience managing backlogs, writing user stories, and driving feature lifecycle from ideation → delivery
• Strong organizational skills with an ability to manage multiple competing priorities
• Ability to train users and translate technical workflows into digestible concepts
• Experience working with cross-functional teams (engineering, QA, customer success, project management)
• Familiarity with API-based integrations and system-to-system communication

• Prior ownership of a mission-critical internal or external product
• Deep comfort with data flows, system states, and logic-driven workflows
• Ability to challenge assumptions and propose scalable, long-term product solutions
• Experience conducting client discovery, workshops, and training sessions
• Proven ability to act as a liaison between external stakeholders and internal technical teams
• Strong understanding of change management and release planning
• Ability to build process maps, workflow diagrams, and documentation repositories
• Experience working in agile product development environments

• Is a systems thinker with exceptional analytical skills and a deep curiosity about how workflows operate end-to-end.
• Is methodical, organized, and detail-obsessed — they document everything and hate ambiguous requirements.
• Thrives in a hybrid business + technical environment.
• Communicates exceptionally well and can translate between clients, engineers, and executives.
• Is proactive, not reactive — anticipates issues and closes gaps before they become problems.
• Loves understanding product behavior at a deep level and being “the expert in the room.”
• Is comfortable owning a system long-term and being accountable for its success.
• Works well in a fast-paced environment where processes evolve rapidly.
• Is collaborative: not territorial, not a lone wolf, and not someone who works outside defined channels.

We’re a fast-growing company that values innovation, growth, and continuous improvement. By joining Kizen, you’ll play a pivotal role in shaping the future of the company while enjoying a supportive, dynamic, and collaborative workplace. You’ll have opportunities for professional development, impact, and career advancement.

• Career Growth Opportunities
• Engaging Work Culture
• Top-Tier Compensation
• Equity Package
• Healthcare Coverage
• Professional Development Stipends
• PTO 

Kizen is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. At Kizen, we fully comply with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. 

The base salary range for this position is $135,000-$170,000. However, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base salary, we also offer generous equity and benefits packages.

If you’re excited about creating impact experiences and contributing to a fast-paced, people-focused team, we’d love to meet you!

OTE - $170,000-$205,000- Uncapped commission.