Product Owner - Enterprise Applications

The Product Owner - Enterprise Applications supports the ongoing development and optimization of our enterprise applications and integrated systems to drive sales and marketing operational efficiency and revenue growth.
This role is responsible for gathering requirements, prioritizing features, and driving the end-to-end project delivery cycle of our enterprise applications (Salesforce, Telephony, Custom-built solutions) and related system integrations.
The ideal candidate possesses a deep understanding and experience in Salesforce implementation, cross-platform API integrations, and relational data analysis, within an Agile delivery framework.
Responsibilities:

1. Own the product backlog for enterprise applications, including new features, enhancements, and bug fixes. These platforms include Salesforce, telephony, custom-built solutions, and integrations with Loan Origination Systems.
2. Accountable to defining user stories, clarifying requirements, and ensuring the team builds features that meet the acceptance criteria and business objectives.
3. Own the sequence of development tasks based on business value, readiness of requirements, feasibility, and task interdependencies. Work in lockstep with engineering to manage the timely and efficient delivery of new product features and ongoing enhancements.
4. Own the end-to-end project delivery cycle. Function as the primary point of project contact between stakeholders and the development team, ensuring effective communication and progress on assigned projects.
5. Collaborate with internal marketing, sales, and operations business stakeholders, to understand their needs and translate them into actionable product requirements.
6. Conduct proof-of-concept and coordinate with third-party vendors to onboard and integrate vendor solutions to the company’s technology stack.
7. Provide ongoing support to internal users to promote adoption and optimize the use of internal applications.
8. Stay informed about industry trends, best practices, and emerging technologies that can enhance internal applications and improve business efficiency.

Qualifications:

1. 4+ years of experience as a Product Manager or Product Owner, or similar role within an internal development team supporting enterprise applications and cross-platform API integrations.
2. Direct experience as a Product Owner in Salesforce, Call Center Technologies, API-based Systems Integrations, and Mortgage Loan Origination Systems, a plus.
3. Analytical and Data-Driven. Proficiency with SQL to query data, understand data relationships, and translate data into recommendations for actionable improvements.
4. Technical Communication Proficiency. Excellent verbal and written communication and stakeholder management skills with the ability to grasp and convey complex technical concepts to non-technical stakeholders.
5. Problem Solver: Proactive in identifying issues and recommending courses of actions.
6. Highly Organized and Detail-oriented. Meticulous with project details with a strong ability to organize and stay on top of project priorities in a fast-paced environment.