Location: Hybrid – up to 3 days a week at VHQ, Crawley
Hours: 37.5 hours per week, Monday to Friday
Contract: 12 month secondment /Fixed term contract
Salary: Competitive
In a nutshell
At Virgin Atlantic, we believe everyone can take on the world. As we continue our journey to become the most loved travel company, we’re looking for a Product Owner to help shape the digital experience of our Inflight Entertainment and Connectivity (IFEC) products.
You’ll own the digital customer journey across IFEC, leading product discovery, delivery and continuous optimisation. Balancing customer insight, commercial value and delivery efficiency, you’ll make sure every release creates a meaningful improvement for our customers and our business.
The role
As Product Owner, you’ll manage the product backlog and set strategic priorities for your area. Working closely with engineering, UX, data, insights, commercial, loyalty and contact centre teams, you’ll turn complex customer and business needs into clear, actionable product outcomes.
You’ll lead delivery through cross-functional squads and external suppliers, taking initiatives from discovery through to launch and optimisation. You’ll use research, data, customer feedback and experimentation to measure performance, identify opportunities and continuously improve the experience.
You’ll also represent IFEC in key cross-functional forums, influencing roadmap direction, prioritisation and delivery trade-offs. With the autonomy to lead complex initiatives, you’ll help shape our wider product practice and mentor more junior Product Owners across the business.
You’ll be responsible for
- Owning the product backlog, roadmap and strategic priorities for IFEC.
- Prioritising opportunities based on customer impact, business value and delivery feasibility.
- Leading product discovery, delivery and optimisation from end to end.
- Defining success measures and using data, insight and experimentation to improve outcomes.
- Coordinating engineering teams, internal stakeholders and hardware and software suppliers.
- Identifying risks, resolving blockers and maintaining momentum across delivery.
- Communicating product progress, performance and recommendations to senior stakeholders.
- Championing modern product management and agile delivery practices.
Supporting and mentoring junior Product Owners.
About you
You’ll have demonstrable experience in digital product management and supplier management, with a proven track record of independently leading product discovery and delivery cycles.
You’ll bring strong experience in prioritisation, value mapping and product lifecycle management, alongside a data-fluent and experimentation-led approach. You’ll be comfortable working across multiple functions and with external suppliers, building alignment and trust while making clear, evidence-based decisions.
You’ll also be confident communicating complex product ideas in a clear and persuasive way, influencing stakeholders at all levels and helping others develop their product capability.
Be yourself – Our differences make us stronger
Virgin Atlantic are committed equal opportunities employers and positively encourage applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Diversity brings strength which is why we strive to provide an inclusive environment where individuality is celebrated, and we can ignite the potential of our forward-thinking mix of people.
Please be aware as part of our recruitment process we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role you have applied for. These may include application questions, video interviews or online testing. Please feel free to contact us at [email protected] if there are any reasonable adjustments to our process that you would like us to consider, for example use of hearing loops, sign language interpreter etc. Please don’t hesitate to reach out if there are any issues preventing you from being at your best during your application or assessment process. Any issues raised after your assessment is completed or once a decision has been made will be too late for us to consider within our process.
Skills Required
- Demonstrable experience in digital product management
- Experience with supplier management
- Proven ability to independently lead product discovery and delivery cycles
- Experience with prioritization, value mapping, and product lifecycle management
- Data-fluent and experimentation-led approach
- Ability to work across multiple functions and with external suppliers
- Strong communication and stakeholder influence skills
- Ability to mentor and develop other Product Owners
What We Do
Virgin Atlantic first took to the skies in 1984 to shake things up, bringing a sparkle of red, a touch of wit and a passion for flying to the grey world of airlines. We fell in love with creating the best experience in the skies for our customers, and they fell in love with us right back. Since then we’ve become Britain’s second largest carrier, with non-stop transatlantic routes including New York, Orlando, the Caribbean, Delhi and Johannesburg. And thanks to our hugely successful joint venture with Delta, Air France and KLM, we can seamlessly connect our customers to over 350 cities across North America, Europe and the UK. Today, we want to empower everyone to take on the world. The customers we proudly fly and our people who go the extra mile. As we embark on a brand spanking new era of travel, it gives us more opportunities to do things differently and lead the way with fresh ideas. This means becoming more sustainable for our planet and our destinations, and working hard to make travel open to everyone, no matter who you are, who you love or where you go. And of course never, ever, forgetting the small stuff - like the clink of champagne glasses on a special occasion or a cheeky cream tea at 30,000 feet.
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