Product Owner - CX

You will build and lead the team responsible for multiple ways our customers interact with DolarApp product and wider team - chatting with customer support, updating their account details, submitting information for compliance checks, etc.

You will be leading implementation of AI workflows in customer support and related UI initiatives

Your main goals will be improving our customer experience and minimizing the number of customer support requests

Our Customer Support team is going to be your main ally - you will need to work closely together with them to deliver the best customer experience possible

You will be 120% hands-on - expect a green-field project where you need to be the recruiter / data analyst / product designer all at once for a period of time until you build a team around you.

Excellent product taste and customer empathy - you can demonstrate experience of building self-serve products with high level of detail

Ability to demonstrate KPI-driven approach - be ready to showcase how you improved business metrics through products you shipped

3+ years of experience in a high-paced company environment - management consulting, investment banking, PE, VC-backed company

Excellent analytical skills - being comfortable to spend a few hours with SQL to understand customer pain-points and present summarized findings

Working proficiency in English

Based in London, UK (we can sponsor a visa)

Competitive salary and sign-on equity bonus

Discretionary performance equity bonus

Latest technology to work with

Strong team that will help you improve your skills

At DolarApp we strive to change the way hundreds of millions of people in Latin America approach their everyday finances

We are a product-oriented company: do not expect to be working on legacy products but building world-class financial products from the ground up

We’ve hired some of the most talented people out there who have done it before – and we want you to join them.