Product Owner - CRM

Join our dynamic team at IC Markets as a Product Owner - CRM and help shape the future of FinTech innovation. This full-time, on-site opportunity based in Limassol offers you the chance to make a real impact in a fast-paced and forward-thinking environment. Apply now and take the next step in your career with us!

Who We Are:

IC Markets, a global leader in trading with over 15 years of success, a strong international presence, and a team of skilled professionals, remains at the forefront of financial technology innovation. As an agile company that values growth and collaboration, we offer an exciting opportunity to be part of a dynamic industry where innovation meets excellence.

What You’ll Do:

We are seeking a highly motivated Product Owner – CRM to oversee the development, optimization, and maintenance of our internal CRM systems that support multiple departments across the organization, including Sales, Compliance, Client Support, and Marketing.

This role will focus on ensuring operational efficiency, system reliability, and enhanced user experience for internal stakeholders, while aligning the CRM capabilities with IC Markets’ strategic goals. Knowledge of Salesforce will be considered a strong advantage.

What We’re Looking For:

• Own the vision, roadmap, and delivery for IC Markets’ CRM systems.
• Collaborate with Product Owners, Sales, Compliance, Client Support, and Marketing to understand their workflows and business requirements.
• Translate business needs into clear functional specifications, user stories, and acceptance criteria.
• Analyze existing processes and identify automation opportunities to increase efficiency and reduce manual work.
• Work closely with development and QA teams to ensure high-quality, timely delivery of CRM features and improvements.
• Define and track key metrics to monitor CRM usage, performance, and process efficiency.
• Ensure system stability and seamless integration between CRM and other business-critical platforms (e.g., Salesforce, KYC systems, client area, PSPs).
• Coordinate with the Salesforce CRM Product Owner to maintain alignment and data consistency across platforms.
• Conduct user acceptance testing (UAT), gather feedback, and oversee production rollouts.
• Provide training, documentation, and support to internal teams for new functionalities and updates.
• Monitor system data quality, enforce standards, and ensure compliance with internal policies and regulatory requirements.
• Proactively identify and mitigate system risks and bottlenecks.

• Conduct periodic performance reviews of the CRM, recommending technical and process enhancements.
  

Qualifications & Experience

• Bachelor’s degree in Business, Computer Science, Information Systems, or a related field.
• 3+ years of experience as a Product Owner, Business Analyst, or CRM Specialist in the fintech, forex, or financial services sector.
• Strong understanding of back-office operations within regulated environments (e.g., client onboarding, KYC/AML, compliance processes).
• Proven experience gathering requirements, defining workflows, and managing complex CRM systems.
• Knowledge of Salesforce CRM is considered a strong advantage.
• Experience in system integrations, data flows, and API-based communication between internal tools.
• Excellent analytical and problem-solving skills, with a focus on improving business efficiency.
• Strong communication and stakeholder management skills, capable of collaborating across multiple departments.
• Experience working in Agile environments, using Jira and Confluence for documentation and delivery management.
• Ability to interpret data and performance reports to support decision-making.

Working Schedule:

Hybrid Model (3 days from the Office, 2 days from home)

Monday to Friday: 09:00 – 17:00

Why Join Us? Experience Rewards Beyond Just a Job! Because You Matter.

• Competitive Pay – We value you, not just your role. Our compensation reflects the skills and experience you bring to the table.
• Career Growth – Your journey is important. We’re here to support your development with ongoing learning and clear paths to advancement.
• Work-Life Balance – Time to rest is time to thrive. With 22 days of annual leave, your personal life is respected and prioritized.
• Hybrid Workplace Model - 3 Days in Office, 2 Days from Home.
• Wellness & Healthcare – Health comes first. Enjoy 12 paid sick days and full medical insurance coverage after 6 months—because your well-being is our priority.
• Future Security – We’re invested in your tomorrow. Access our provident fund after 6 months for peace of mind down the road.
• Snack Hub – We care about your daily comfort. Our fully stocked kitchen keeps you energized with fresh fruit, snacks, and beverages.
• Lunch on Us – Nourishment and connection matter. Enjoy a delicious daily lunch buffet with teammates.
• Paid Overtime – Your extra effort doesn’t go unnoticed. We recognize and reward the time you put in.
• Learning & Development – We believe in your potential. Dedicated budgets support your upskilling and curiosity.
• Referral Bonus – People matter here. Bring in great talent and get rewarded for growing our community.
• Team Spirit – Culture is everything. Join a team that celebrates together through events and team-building activities.
• Fitness & Recreation – Stay active and refreshed with access to gym facilities, organized sports, and relaxing spa treatments.
• Unwind Fridays – We’re human too. Enjoy a relaxed Friday drink with colleagues to close the week on a high note.

Our culture is built on empathy, respect, and trust, because at the heart of everything we do is you.

Your next big opportunity starts here! 

• Apply now at icmarkets.bamboohr.com/careers and let’s build something incredible together!
• Thank you for your interest in joining IC Markets. Due to the high volume of applications, only candidates under consideration will be contacted. All applications are handled with the strictest confidentiality.